accessiBe: Web Accessibility logo

Customer reviews: accessiBe: Web Accessibility

Develop by accessiBe

Reviews (21)

Overall rating
4.4

What Merchants Think

Overall, merchants have expressed mixed feedback about "accessiBe: Web Accessibility." While many praise its ease of installation, comprehensive features, and effectiveness in enhancing accessibility, others voice concerns over unexpected charges and limited support interactions. The app garners appreciation for its advanced functionality and positive impact on web accessibility compliance, yet some users have reported dissatisfaction with the customer service experience and potential pricing practices.

Key Strengths

  • Easy and quick installation process.
  • Highly customizable interface and features.
  • Effective in achieving ADA compliance and enhancing web accessibility.
  • AI-powered adjustments for specific disability needs.
  • User-friendly interface enhancing overall user experience.
  • Responsive customer support in many instances, resolving issues promptly.

Common Concerns

  • Potential for unexpected plan upgrades and associated charges.
  • Inconsistent customer support responses, with some reporting automated or inadequate replies.
  • Limited customization options clashing with brand aesthetics for some users.
  • Difficulties with certain accessibility functions, such as screen readers and keyboard navigation.
  • Confusion over pricing structures, particularly when altering URLs or plans.

Final Thoughts

"accessiBe: Web Accessibility" emerges as a powerful tool for website owners seeking to improve accessibility and ensure compliance with legal standards. While its robust features, ease of installation, and adaptability are widely appreciated, concerns about pricing practices and support response consistency indicate areas for potential improvement. Nevertheless, for many, the app remains a valuable and effective resource in promoting a more inclusive online presence.

Cosmic Illumination

Sep 05, 2024  on Shopify

I feel I need to warn other owner about this., I reached out for help because I was worried about getting scammed rarely i dive deep in terms but this timeno choice, its for legal purpose app, and i found that they reserve their right to upgrade your plan themselves, in their terms within 7 days, to their sole discretion!!! Talk about a one-way scam picking in your wallet (and not cheap eithe); that’s the worse type of scam, the legal type hiding terms in their conditions. I reached out, was greeted by a bot repeating the sam thing over and over again, and after a while someone replied but completely ignored (through 3 interactions) my main concern, pastingf something completely different. And probably a template or something I was really worried about how they could just charge me more whenever they wanted, but she just went on about other stuff. this is the really concerning part paste from terms directly "If you do not implement a Subscription Upgrade within seven (7) days of such notification an automatic Subscription Upgrade will be implemented so that your Subscription is appropriate to the Subscription Plan applicable to your Customer Website (at our sole discretion)." Basicallly, they can decide to upgrade my plan and charge me more without me agreeing to it. That's not okay at all!I don’t have unlimited money, what kind of company does this i ask you! Also, they claim to have people working 9-5, but when I messaged during those hours, I still only got robot responses. It's ridiculous. The worst part was that I couldn't even close the chat window. It kept popping back up every time that annoying bot sent me the same copy paste message; it will drive you crasy believe me.

Under 5'10

Jul 16, 2024  on Shopify

We are absolutely thrilled with our experience using accessiBe. This app has exceeded all our expectations in every way possible. Very easy to set up the integration and onboard. The support team is simply outstanding, providing immediate responsive and fantastic assistance whenever we need it. Their litigation support team is beyond excellent, offering unparalleled expertise and dedication. The onsite widget itself is incredibly slick and highly customizable, allowing us to tailor it perfectly to our needs. It boasts an impressive array of features that covers everything we could ever want and more. Whether it's keeping evil predatory litigators away, accessibility compliance, or user experience enhancements, accessiBe delivers on all fronts. Highly recommended!

TIVVI

Jun 19, 2024  on Shopify

I set it up on a test URL then changed my URL for launch and they're saying I have to buy an additional plan for $50 for the new URL and can't use the one I already paid $50 for.

Galactic Night Light

May 09, 2024  on Shopify

i got a lot of help from many persons but no one can help with my error, and then my trial was removed before I can use it for one moment, and then i was told my site was remov ed from being accessibe. I write to support 4-5 emails but no lock. Daniel Cotler said he would help me but the error is still there. someone called josh zak closed my question as soon as I asked it, not sure if this was a mistake, but disapointing because it seems better price.

urban hive

May 07, 2024  on Shopify

I installed accessiBe's accessWidget hoping it would simplify ADA compliance for my Shopify store, but it's been nothing but a headache. The widget claims to be AI-driven, yet the adjustments for screen readers and keyboard navigation are barely noticeable, causing frustration among users who rely on these tools. It's also supposed to be customizable, but the options are so limited that they don't match my brand's aesthetic at all. Installation was easy, but that's the only promise it lived up to. If you're looking for a solution that truly enhances accessibility, this isn't it.

Emporio

Apr 26, 2024  on Shopify

For anyone looking for a simple solution to getting your store accessible i would highly recommend accessibe. It takes a minute to set up and the team is there for you if you have any questions or need any help, as well as knowledgeable in this confusing area of online accessibility .

SUNSHINE

Mar 23, 2024  on Shopify

I recently installed accessiBe's accessbility Shopify app on my store, and wow, was it a breeze! Literally took me just 2 minutes to get it up and running. I was genuinely impressed by the customization options available – it's like they've thought of everything to make your store not just accessible but also uniquely yours. I'm thrilled to say my store is now up to the highest accessibility standards, making it welcoming to all customers. Super happy with how easy and effective the whole process was – definitely a game-changer!

Heath Riles BBQ

Mar 11, 2024  on Shopify

Great App! We researched multiple options and there's a reason that accessiBe is at the top of the rankings. Easy to install, easy to use, easy to customize, and takes all of the headaches out of ensuring our site is ADA Compliant. 10/10 highly recommend.

Danny Eliav Jewelry

Feb 26, 2024  on Shopify

We strive to make our website as accessible as possible and accessiBe appears to have a useful interface and impressive tech behind the scenes to add functionality for us. Installation is very simple, but for some reason the app didn’t work at first, so we reached out to accessiBe’s support, and it was resolved in minutes. Now the app is working on our site for the last few days without issues.

Pittie Choy

Feb 04, 2024  on Shopify

As a Shopify store owner, ensuring that my website is accessible to everyone, including people with disabilities, is not just a legal requirement but also a moral obligation. This is where accessiBe truly shines and has made a significant impact on my online store. From the moment I integrated accessiBe into my Shopify store, the difference was noticeable. The installation process was straightforward and didn't require any complex coding, making it accessible even to someone with minimal technical skills like myself. What stands out the most about accessiBe is its comprehensive approach to web accessibility. It automatically scans and modifies my website to comply with the Web Content Accessibility Guidelines (WCAG), making it accessible to users with various disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities. One of the features I particularly appreciate is the AI-powered adjustments that cater to the needs of individuals with specific disabilities. For example, users can modify the text size, contrast, and navigation to suit their needs, ensuring a seamless browsing experience for all visitors. Moreover, accessiBe's user interface is intuitive and user-friendly, allowing visitors to easily adjust the website's accessibility settings according to their preferences. This level of customization not only enhances the user experience but also reflects positively on my brand, showcasing our commitment to inclusivity and accessibility. The impact of integrating accessiBe into my Shopify store has been profound. Not only has it increased my store's reach by making it accessible to a broader audience, but it has also improved the overall user experience, leading to positive feedback from customers. Furthermore, it has provided me with peace of mind, knowing that my store is compliant with accessibility laws, thereby reducing the risk of legal issues related to web accessibility. In conclusion, accessiBe has been a game-changer for my Shopify store. Its innovative technology, ease of use, and commitment to making the web accessible to everyone make it an indispensable tool for any website owner. I highly recommend accessiBe to anyone looking to enhance their website's accessibility and inclusivity.

Handy Bag

Jan 31, 2024  on Shopify

This app is exactly what I have been looking for! The customization options are great, I can design the app appearance according to my brand ascetics and on top of that the interface for my customers is super easy to use and meets all the regulation requirement. In addition, super easy to install and generally feels like a very high end, top quality product. In short- perfect for my needs.

Nacnic Estudio SL

Jan 30, 2024  on Shopify

I've gotta say, this app is a total game-changer! It's like having a super-smart assistant for making sure our website is all inclusive and ADA compliant. is a must-have.

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