Kore.ai Retail Assist is an innovative chatbot designed to transform customer engagement and streamline order management. Leveraging GenAI, the app enhances product search capabilities, delivering personalized responses for a superior shopping experience. Customers can easily place orders, track their status, and perform tasks such as cancelations and returns through simple interactions with the chatbot. By processing FAQs and manuals, Kore.ai Retail Assist offers comprehensive customer support, reducing the need for human intervention in query resolution. This ensures efficient handling of customer inquiries and seamless agent transfers when needed. The app also prioritizes user experience by ensuring quick and accurate filtering based on customer queries, making retail operations more efficient and customer-focused.