Demfilz Support Tickets turns your store into a help desk. Customers open and follow tickets from a support portal on your storefront, or an optional form block, and attach the order in question. Staff work every ticket from one screen in the Shopify admin: internal notes, canned replies, filters, search, bulk actions and CSV export. Departments, SLA targets, round-robin auto-assign, reminders and auto-close keep the queue moving. Every notification email is an editable template.

• Storefront support portal where customers open and follow their own tickets
• One admin desk: internal notes, canned replies, filters, search and CSV export
• Departments, SLA targets and round-robin auto-assign to route every ticket
• Reminders, auto-close and editable templates for every notification email