Customers use a portal to start a return or declare a withdrawal under the statutory EU right of withdrawal (Section 356a BGB). The required confirmation of receipt is sent automatically. Customers get status emails in German or English. Generate return labels with DACH shipping carriers like DHL, DPD, and GLS, and connect tools like Gorgias, Zendesk, and Klaviyo. Portal and admin are bilingual and low barrier per BFSG (accessibility law).

• Self-service portal for returns and withdrawal (Section 356a BGB)
• Automatic email confirmation of withdrawal receipt to customers
• Return labels via DHL, DPD, GLS, UPS, FedEx, and Sendcloud
• Storefront portal and admin in German and English
• Connect Gorgias, Zendesk, and Klaviyo for support and marketing