Merchant AI installs on your Shopify store and indexes your products, collections, policies, and content, refreshing whenever your catalog changes. Shoppers ask questions and get answers grounded in your store data. They can see product recommendations, add to cart, look up an order, or start a return inside the chat. You set the agent's tone, refund posture, and escalation rules in plain English. When the AI cannot help, it hands the conversation to your team with the full transcript attached.

• Auto-syncs your products, collections, policies, and blog posts on install
• Recommends products and adds to cart inside the conversation
• Looks up orders, tracking, and starts returns without leaving chat
• Set your tone, refund posture, and escalation rules in plain English
• Hands off to email, or helpdesk with full transcript context