Compare Shiprocket: eCommerce Shipping vs Shipway All in One Shipping

Shiprocket: eCommerce Shipping

eCommerce Shipping Solution Powering 2 Lac+ Online Sellers

Shipway All in One Shipping

Carrier Aggregation, Own carrier shipping, Track & Notify..

Shiprocket: eCommerce Shipping

eCommerce Shipping Solution Powering 2 Lac+ Online Sellers

Shipway All in One Shipping

Carrier Aggregation, Own carrier shipping, Track & Notify..

Rating

945 Reviews

423 Reviews

7.2

Pricing

Try for Free More info

Features

Returns management
International shipping
Branded tracking page
Competitive shipping rates
Courier recommendation
Refund management
Instant order updates
Automated shipping workflows
Buyer communication

Return automation
Order processing
Bulk label generation
Fraud detection
Branded tracking
Carrier aggregation
Sms & whatsapp notifications
Ndr management

Screenshots

Shiprocket: eCommerce Shipping screenshot

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Pros

Unified interface to manage shipping with over 25+ courier partners
Serves over 24000+ pincodes in India and 220+ countries and territories worldwide
Offers services such as Courier Recommendation Engine (CORE), branded tracking pages, and instant order updates via email, WhatsApp, and SMS
Includes features like Automated Shipping Workflows, Returns and Refund Management, and Buyer Communication Management
Provides competitive shipping rates

Carrier Aggregation for faster shipping and extended reach
Ability to process orders from multiple channels
Generation of bulk labels and invoices to streamline operations
Fraud detection to reduce RTO percentage
Branded tracking page and notifications through SMS & WhatsApp
NDR Panel to manage undelivered orders
Branded return page along with automated return pickups
Operational efficiency and customer-centric approach
Good customer service with reliable support

Cons

Frequent issues with on-time deliveries, resulting in significant delays (10-15 days extra)
Poor customer service and support, requiring multiple follow-ups (7-10 calls)
Problems with missed pickups and lack of communication regarding delays
Issues with undelivered RTO (Return to Origin) orders and lack of proper resolution
Unaffected ticket cases and delayed or unpaid reimbursement for lost or damaged shipments
Complaints about inconsistent rate calculations leading to unexpected charges
Problems with early COD payments not being processed timely, affecting cash flow for businesses
Frequent weight discrepancy issues and arbitrary deductions from wallet balances
Customer care often disconnects calls and provides unhelpful responses

Limited information on integration with international shipping carriers
No details on pricing and subscription models
Potential reliance on a specific representative (eg, Rishabh) for optimal experience
Limited information on customization options for notifications and tracking page

Launched

Jul 05, 2017

Apr 28, 2016

Developer

Built by Shiprocket - Shipping in India

Apps:

Average Rating:

2.7

Reviews:

973

Built by Shipway

Apps:

Average Rating:

4.6

Reviews:

1,063

Make Your Choice

Try for Free More info View alternatives

Compare Shiprocket: eCommerce Shipping vs Shipway All in One Shipping

Shiprocket: eCommerce Shipping

Shipway All in One Shipping

Shiprocket: eCommerce Shipping

Shipway All in One Shipping

Rating

Rating

Pricing

Pricing

Features

Features

Screenshots

Screenshots

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Pros

Pros

Cons

Cons

Categories

Categories

Launched

Launched

Developer

Developer

Built by Shiprocket - Shipping in India

Built by Shipway

Make Your Choice

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