Chatra vs POWr: Best Live Chat App for Shopify

Name: POWR: Live Chat
Brand: POWR.io

Are you exploring live chat solutions for your Shopify store and trying to decide between Chatra Live Chat & Chatbot and POWR Live Chat? In this comprehensive comparison, we’ll delve into the features, ease of integration, customization options, and pricing structures of these two prominent apps, specifically designed to enhance customer engagement on Shopify. By examining their distinct offerings and benefits, our guide will assist you in making an informed decision to optimize your customer support experience, ensuring you select the ideal live chat solution to bolster customer satisfaction and drive your store's success.

Chatra — Live Chat & Chatbot

Chat with site visitors to boost engagement and drive sales.

POWR: Live Chat

Customer support live chat in real-time w/ Facebook Messenger.

Chatra — Live Chat & Chatbot

Chat with site visitors to boost engagement and drive sales.

POWR: Live Chat

Customer support live chat in real-time w/ Facebook Messenger.

Rating

659 Reviews

9.1

136 Reviews

7.6

Pricing

Install App More info

Features

Social media integration
Live chat
Chatbot automation
Real-time visitor tracking
Cross-device support
Shared inbox
Cart saver
Targeted chats
24/7 support

Customizable design
Automated messages
Instant live chat
Custom chat settings
Mobile notifications

Screenshots

+ 1 more

+ 1 more

Your request is being processed and will be delivered shortly. If you do not receive an email from Taranker within the next 5 minutes, please check your spam folder and mark it as "Not Spam" to ensure future emails reach your inbox.

Pros

Boosts engagement and drives sales
Offers Live Chat, Chatbot, Cart Saver, and Shared Inbox tools
Allows cross-selling products to increase average order value
Proactively reaches out to customers stuck at checkout
Enables sending targeted chats and providing 24/7 automated customer support
Connects social and email channels to manage all conversations from one spot
Intuitive interface for seamless integration
Real-time insights into visitor activity on the website
Available on Windows, Mac, Android, and iOS

Provides real-time customer support via Facebook Messenger
Easy installation directly into Shopify without any coding required
Allows customization to match personal branding
Automated chat initiation enhances user experience
Instant notifications to promptly address customer inquiries
Helps in staying competitive, closing more sales, and retaining customers
Customizable chat settings, including triggers, delay, bubble icon, and button text
Option to set an automated personal message upon starting a chat
Fully customizable design, including avatar, colors, shape, and position

Cons

Instances of the app suddenly stopping to work after long-term use
Customer support perceived as ineffective
Potential disruptions could lead to hassle for both users and their customers

Dependence on Facebook Messenger may not suit all businesses
Potential privacy concerns associated with Facebook's platform
Limited to Shopify integration, potentially excluding other e-commerce platforms
May require continuous active monitoring to respond quickly

Launched

Apr 19, 2025

Developer

Built by Roger Wilco LLC

Apps:

Average Rating:

4.8

Reviews:

659

Built by POWR.io

Apps:

Average Rating:

4.4

Reviews:

5,197

Make Your Choice

Install App More info View alternatives

Chatra vs POWr: Best Live Chat App for Shopify

Chatra — Live Chat & Chatbot

POWR: Live Chat

Chatra — Live Chat & Chatbot