Compare Shopify Inbox vs Boxify

Name: Boxify
Brand: Shopify

Shopify Inbox

Connect with shoppers and drive sales with chat

Shopify Inbox

Connect with shoppers and drive sales with chat

Boxify

Real-time shipping rates done right

Rating

4,852 Reviews

9.3

141 Reviews

9.1

Pricing

Install App More info

Features

Product recommendations
Seamless workflow integration
Live customer chat
Automated replies
Customer profile insights
Conversation management

Accurate shipping rates
Multi-carrier support
Real-time shipping
Box dimension recording
Carrier-calculated rates
Packing visualization

Screenshots

+ 1 more

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Pros

Free messaging tool that integrates with Shopify
Allows chat with customers while they shop, leveraging live customer information
Enables product recommendations and offering discounts through chat
Automated responses, FAQs, and personalized greetings to save time
Manages chat from online store and Shop app in one place
Identifies customer profile and cart details for better service
Spam identification and option to block senders
Convenient interface that centralizes customer communications
Supports automated and manual replies, making it versatile
Improves customer service process and ensures no leads are lost
Easy to use on mobile, improving response time
Integration with Shopify platform is seamless
Quick Replies feature saves time on frequent questions

Accurate carrier-calculated shipping rates
Supports multiple carriers including UPS, FedEx, USPS, DHL Express, and Canada Post
Can handle a variety of box sizes for different products
Straightforward and reliable performance
Excellent and responsive customer support
Provides peace of mind by ensuring accurate shipping quotes

Cons

Search function could be improved
Lack of ability to star or categorize conversations
Issues accessing messages intermittently
Notifications fill email inbox unnecessarily
Spam from companies offering Shopify services
Occasional 404 errors on mobile app
Missing key statistics like average response time and sales tracking
Limited sophistication in chat management tools

Requires manual input of product and box dimensions
Dependent on API connections which may occasionally need reconfiguration

Launched

Aug 13, 2019

Oct 08, 2015

Developer

Built by Shopify

Apps:

4374

Average Rating:

2.4

Reviews:

158,966

Built by Shopify

Apps:

4374

Average Rating:

2.4

Reviews:

158,966

Make Your Choice

Install App More info View alternatives

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