Compare Shiprocket: eCommerce Shipping vs ShippingEasy

Shiprocket: eCommerce Shipping

eCommerce Shipping Solution Powering 2 Lac+ Online Sellers

ShippingEasy

Automate shipping and save with the best shipping rates

Shiprocket: eCommerce Shipping

eCommerce Shipping Solution Powering 2 Lac+ Online Sellers

ShippingEasy

Automate shipping and save with the best shipping rates

Rating

945 Reviews

592 Reviews

7.4

Pricing

Try for Free More info

Features

Returns management
International shipping
Branded tracking page
Competitive shipping rates
Courier recommendation
Refund management
Instant order updates
Automated shipping workflows
Buyer communication

Discounted shipping rates
Powerful automation
Multichannel shipping
Customer marketing tools

Screenshots

Shiprocket: eCommerce Shipping screenshot

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Pros

Unified interface to manage shipping with over 25+ courier partners
Serves over 24000+ pincodes in India and 220+ countries and territories worldwide
Offers services such as Courier Recommendation Engine (CORE), branded tracking pages, and instant order updates via email, WhatsApp, and SMS
Includes features like Automated Shipping Workflows, Returns and Refund Management, and Buyer Communication Management
Provides competitive shipping rates

Access to seriously discounted USPS and UPS rates, which can save money on shipping
Ability to automate shipping, reducing manual tasks and saving time
Includes tools for customer marketing and branding, aiding in business growth
Supports multichannel shipping, allowing users to connect all selling channels and orders in one place
Powerful automation and presets streamline shipping, tracking, and returns processes
Real, live human support available through phone, chat, and email for comprehensive assistance

Cons

Frequent issues with on-time deliveries, resulting in significant delays (10-15 days extra)
Poor customer service and support, requiring multiple follow-ups (7-10 calls)
Problems with missed pickups and lack of communication regarding delays
Issues with undelivered RTO (Return to Origin) orders and lack of proper resolution
Unaffected ticket cases and delayed or unpaid reimbursement for lost or damaged shipments
Complaints about inconsistent rate calculations leading to unexpected charges
Problems with early COD payments not being processed timely, affecting cash flow for businesses
Frequent weight discrepancy issues and arbitrary deductions from wallet balances
Customer care often disconnects calls and provides unhelpful responses

Some users might find the initial setup and configuration complex as it includes many features
Although automation is beneficial, it may take time for users to fully understand and utilize all the automated features effectively
Integration with certain platforms or tools might not be as seamless as expected, potentially requiring additional adjustments
Users with lower shipping volumes might not find the pre-negotiated rates as advantageous compared to high-volume shippers
Customer service, while available through various means, might have wait times during peak hours

Launched

Jul 05, 2017

Nov 02, 2011

Developer

Built by Shiprocket - Shipping in India

Apps:

Average Rating:

2.7

Reviews:

973

Built by ShippingEasy

Apps:

Average Rating:

4.5

Reviews:

592

Make Your Choice

Try for Free More info View alternatives

Compare Shiprocket: eCommerce Shipping vs ShippingEasy

Shiprocket: eCommerce Shipping

ShippingEasy

Shiprocket: eCommerce Shipping

ShippingEasy

Rating

Rating

Pricing

Pricing

Features

Features

Screenshots

Screenshots

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Pros

Pros

Cons

Cons

Categories

Categories

Launched

Launched

Developer

Developer

Built by Shiprocket - Shipping in India

Built by ShippingEasy

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