Compare Tracktor Order Tracking vs Route Protection and Tracking

Name: Route Protection and Tracking
Brand: RouteApp LLC

Tracktor Order Tracking

Track order lookup, add custom order statuses, and more!

Route Protection and Tracking

Fuel Growth with Order Protection, Package Tracking & More

Tracktor Order Tracking

Track order lookup, add custom order statuses, and more!

Route Protection and Tracking

Fuel Growth with Order Protection, Package Tracking & More

Rating

167 Reviews

9.1

339 Reviews

7.3

Pricing

Install App More info

Features

Branded tracking page
Real-time tracking
Email/sms notifications
Custom statuses
Package lookup
Integrated carriers
3d interactive map

Product recommendations
Order protection
Package tracking
Branded tracking
Shipping insurance
Carbon neutral shipping
Instant claims

Screenshots

+ 3 more

Route Protection and Tracking screenshot

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Pros

Track orders across the globe with over 1,500 integrated carriers
Increases customer satisfaction and lowers support costs by preventing 'WISMO' calls
Empowers customers to track their own orders and reduces the need for customer support
Trigger email/SMS notifications when a package is out for delivery or arrives, keeping customers informed
Manage what customers see with a branded tracking page, enhancing the brand experience
Access timely tracking insights with a 3D interactive map of all order locations
Fully customizable features allow for creativity and flexibility in customer experience

Provides shipping insurance that protects against loss, theft, or damage
Offers carbon neutral shipping on all protected orders which can enhance brand loyalty
Branded, immersive package tracking that builds anticipation and maintains customer engagement
Instant claims resolution that saves time, reduces support costs, and minimizes customer frustration
Personalized product recommendations that can drive additional purchases and increase customer lifetime value
Positive feedback indicating responsive customer support from specific agents

Cons

Can be complex to set up due to the extensive customization options
Might require ongoing maintenance to keep up with the latest carrier integrations and updates
Depending on the scale of usage, could potentially incur additional costs related to SMS/email notifications and customization

Some users report high costs and unclear pricing structure
Complaints regarding lack of value relative to the pricing, with suggestions to use alternative shipping insurance solutions
Issues with Route protection being purchased unintentionally on in-store pick up orders, with no provided remedy
Negative feedback suggesting that promises made during the sales pitch are not upheld, leading to user dissatisfaction

Launched

Jun 14, 2015

Jan 16, 2019

Developer

Built by ShopPad Inc.

Apps:

Average Rating:

4.6

Reviews:

3,007

Built by RouteApp LLC

Apps:

Average Rating:

3.7

Reviews:

339

Make Your Choice

Install App More info View alternatives

Compare Tracktor Order Tracking vs Route Protection and Tracking

Tracktor Order Tracking

Route Protection and Tracking

Tracktor Order Tracking