Compare Captain Shipping Protection vs ShipAid ‑ Order Protection

Name: SHIPAID ‑ Order Protection
Brand: ShipAid

Captain Shipping Protection

Shipping insurance widget | Shipping protection

SHIPAID ‑ Order Protection

Upsell Shipping Insurance Alternative & Convert Extra Revenue

Captain Shipping Protection

Shipping insurance widget | Shipping protection

SHIPAID ‑ Order Protection

Upsell Shipping Insurance Alternative & Convert Extra Revenue

Rating

208 Reviews

9.2

22 Reviews

8.2

Pricing

Install App More info

Features

Build shipping protection
Keep premium collections
Customize claims policy
Upsell digital products
Order protection
Upsell cart checkout
Seamless switch
Offset shipment costs
Increase conversion rate
User-friendly design

Shipping guarantee
Custom guarantee fee
Profit retention
Quick issue resolution
Enhanced customer support
Seamless claims integration
Branded resolution portal
Custom shipping notifications
Streamlined communication
Charge premiums at checkout
Supports all cart types
24hr custom installation

Screenshots

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Pros

Allows businesses to create their own shipping protection program
Businesses keep 100% of the shipping protection premium collections
Potential to increase order profits
Customizable claims policy
Ability to upsell digital products and order protection
Supports upsell cart checkout including subscriptions
Seamless switch from other similar apps
Offsets the cost of lost and damaged shipments with digital product upsells
User-friendly and does not add any code to the store theme
Provides 24/7 support
Highly rated customer service

Upsell opportunity: Allows merchants to charge a guarantee fee and retain the profits, offering an additional revenue stream
Customer assurance: Provides customers with confidence and peace of mind against lost, stolen, damaged, or late packages without the need for traditional insurance companies
Streamlined integration: Seamlessly integrates into the existing setup with support for all cart types and custom installation included within 24 hours
Enhanced post-purchase experience: Improves customer satisfaction with quick solutions to delivery issues and exceptional customer support
Branded Customer Resolution & Tracking Portal: Offers a professional, branded experience for filing issues and tracking shipments
Custom Shipping Notifications: Reduces order anxiety by providing tailored shipping notifications and tracking updates
Ease of use: Simplifies the process of managing delivery issues with options to reship, refund, or deny claims with just a click

Cons

The app is not an insurance company and does not underwrite plans, which might limit the scope of protection
May require adjustments to the template (as noted in a user review)

Dependency on the app for resolution: Merchants must rely on the app to manage and resolve shipping claims, which could be a bottleneck if the app faces any technical issues
Potential for customer pushback: Some customers may view the additional guarantee fee as an unnecessary cost
Learning curve: Merchants might need time to fully understand and utilize all the features effectively, despite the custom installation support
Management overhead: Merchants have to decide on and manage claim resolutions, which can add to their operational workload

Launched

Aug 03, 2022

Aug 04, 2022

Developer

Built by Captain Insure

Apps:

Average Rating:

4.9

Reviews:

208

Built by ShipAid

Apps:

Average Rating:

Reviews:

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Compare Captain Shipping Protection vs ShipAid ‑ Order Protection

Captain Shipping Protection

SHIPAID ‑ Order Protection

Captain Shipping Protection