Compare RT: WhatsApp Chat, Live Chat vs tawk.to Live Chat

Name: tawk.to Live Chat
Brand: tawk.to

RT: WhatsApp Chat, Live Chat

Support directly, build trust, and increase customer loyalty.

tawk.to Live Chat

Monitor and chat with site visitors in real time.

RT: WhatsApp Chat, Live Chat

Support directly, build trust, and increase customer loyalty.

tawk.to Live Chat

Monitor and chat with site visitors in real time.

Overview

What is RT: WhatsApp Chat, Live Chat?

RT WhatsApp Chat & Live Chat is a Shopify app designed to add WhatsApp chat buttons and live chat support to online stores. It helps businesses connect with customers instantly, manage inquiries, and boost conversions through direct messaging.

Key Strengths:

Easy-to-install WhatsApp chat button for quick customer access
Live chat support with real-time notifications
Mobile-friendly design for seamless customer interactions

What is tawk.to Live Chat?

Tawk.to is a free live chat app for Shopify that offers real-time customer support, ticketing, and knowledge base features. It’s ideal for businesses looking for a cost-effective way to manage customer inquiries.

Key Strengths:

Completely free with no hidden costs
Unlimited agents and chat history
Built-in ticketing and reporting tools

Rating

250 Reviews

8.7

88 Reviews

1.9

Pricing

Install App More info

Features

Theme compatibility
Multi-channel support
Real-time notifications
Any-device accessibility

Crm integration
Order management
Ticketing system
Real-time chat
Knowledge base
Canned responses
Unlimited messaging
Mobile connectivity
Personalized greetings
Unlimited agents

Screenshots

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Pros

Effortless and native way of communication for visitors
Enables sending and receiving messages from any device
Users receive notifications about new messages right on the web page for uninterrupted chatting
Supports WhatsApp, Telegram, and potentially other messaging platforms
Can improve customer chat service experiences, leading to more sales
Works with all themes, including customized ones
Highly customizable and intuitive interface, as noted in user reviews

Monitor and chat with site visitors in real time
Unlimited messaging, ticketing, and agent seats
Multi-platform support including iOS, Android, Windows, and Mac OSX
Seamless integration with Shopify store
Comprehensive features including CRM, knowledge base, and ticketing system
Ability to view and manage Shopify orders directly from chats and tickets
Personalize greetings with triggers based on location, past visits, and more
Canned 'shortcut' message templates for fast and accurate responses
Manage unlimited customers and organizations in CRM
24x7 live assistance from support team

Cons

Limited available reviews may not represent the full user experience
May require initial setup and customization which could be time-consuming for some users

May require some time to fully understand and utilize all features
Potential for frequent notifications if not properly configured
Reliance on continuous internet connection for real-time interaction
May require regular updates to maintain compatibility and performance
Possible integration complexities with certain custom Shopify setups

Launched

Aug 11, 2019

Nov 15, 2015

Developer

Built by RoarTheme

Apps:

Average Rating:

4.7

Reviews:

1,726

Built by tawk.to

Apps:

Average Rating:

3.1

Reviews:

Make Your Choice

Install App More info View alternatives

Related blog

Top 12 Shopify Chat Apps in 2025

Compare RT: WhatsApp Chat, Live Chat vs tawk.to Live Chat

RT: WhatsApp Chat, Live Chat

tawk.to Live Chat

RT: WhatsApp Chat, Live Chat