Compare POWR: Live Chat vs tawk.to Live Chat

Name: tawk.to Live Chat
Brand: tawk.to

POWR: Live Chat

Customer support live chat in real-time w/ Facebook Messenger.

tawk.to Live Chat

Monitor and chat with site visitors in real time.

POWR: Live Chat

Customer support live chat in real-time w/ Facebook Messenger.

tawk.to Live Chat

Monitor and chat with site visitors in real time.

Rating

136 Reviews

7.6

239 Reviews

1.9

Pricing

Install App More info

Features

Customizable design
Automated messages
Instant live chat
Custom chat settings
Mobile notifications

Crm integration
Order management
Ticketing system
Real-time chat
Knowledge base
Canned responses
Unlimited messaging
Mobile connectivity
Personalized greetings
Unlimited agents

Screenshots

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Pros

Provides real-time customer support via Facebook Messenger
Easy installation directly into Shopify without any coding required
Allows customization to match personal branding
Automated chat initiation enhances user experience
Instant notifications to promptly address customer inquiries
Helps in staying competitive, closing more sales, and retaining customers
Customizable chat settings, including triggers, delay, bubble icon, and button text
Option to set an automated personal message upon starting a chat
Fully customizable design, including avatar, colors, shape, and position

Monitor and chat with site visitors in real time
Unlimited messaging, ticketing, and agent seats
Multi-platform support including iOS, Android, Windows, and Mac OSX
Seamless integration with Shopify store
Comprehensive features including CRM, knowledge base, and ticketing system
Ability to view and manage Shopify orders directly from chats and tickets
Personalize greetings with triggers based on location, past visits, and more
Canned 'shortcut' message templates for fast and accurate responses
Manage unlimited customers and organizations in CRM
24x7 live assistance from support team

Cons

Dependence on Facebook Messenger may not suit all businesses
Potential privacy concerns associated with Facebook's platform
Limited to Shopify integration, potentially excluding other e-commerce platforms
May require continuous active monitoring to respond quickly

May require some time to fully understand and utilize all features
Potential for frequent notifications if not properly configured
Reliance on continuous internet connection for real-time interaction
May require regular updates to maintain compatibility and performance
Possible integration complexities with certain custom Shopify setups

Launched

Apr 18, 2025

Developer

Built by POWR.io

Apps:

Average Rating:

4.4

Reviews:

5,197

Built by tawk.to

Apps:

Average Rating:

3.8

Reviews:

239

Make Your Choice

Install App More info View alternatives

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Compare POWR: Live Chat vs tawk.to Live Chat

POWR: Live Chat

tawk.to Live Chat

POWR: Live Chat