Interakt ‑ WhatsApp Marketing

Recover abandoned carts and improve WhatsApp customer support

Whatsapp Marketing & Support

Elevate D2C growth with WhatsApp automation and customer engagement tools.

Interakt ‑ WhatsApp Marketing

Recover abandoned carts and improve WhatsApp customer support

Whatsapp Marketing & Support

Elevate D2C growth with WhatsApp automation and customer engagement tools.

Rating

Rating

168 Reviews
5.5
80 Reviews
9.1

Pricing

Pricing

  • $15-$45 / Month
  • 14 Days Free Trial
  • $4.99 / Month
  • 14 Days Free Trial

Features

Features

  • Automated reminders
  • Order updates
  • Bulk campaigns
  • Double confirmation
  • Shared team inbox
  • Green tick
  • Chat widget
  • Auto-replies
  • Cart recovery
  • Order updates
  • Smart automation
  • Whatsapp commerce
  • Agent support

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Pros

Pros

  • Automated WhatsApp reminders for abandoned carts with a checkout link
  • CoD double confirmation flow on WhatsApp to reduce RTOs
  • Automated WhatsApp confirmations for order placement, shipment, and cancellation
  • WhatsApp Chat Widget for website visitors to easily reach out on WhatsApp
  • Auto-replies configuration for answering customer FAQs on WhatsApp
  • Bulk WhatsApp campaigns for product announcements and discounts
  • Shared team inbox for better management of incoming customer chats
  • Option to obtain a WhatsApp Green Tick for improved credibility
  • Exceptional customer service and support team, praised for being proactive, professional, and highly responsive.
  • Effective automation tools for customer engagement across multiple channels like WhatsApp, Instagram, Email, and Chat.
  • Improves cart recovery and boosts sales through smart automation and personalized experiences.
  • Streamlines customer support and sales with real-time messaging and automated responses, enhancing customer retention.
  • User-friendly interface with intuitive tools that simplify campaign setup and management.
  • Cost-effective solution for customer acquisition and re-engagement campaigns.
  • Offers robust analytics for agent performance and customer insights to optimize engagement strategies.
  • AI-powered chatbot and omnichannel support improve customer interactions and retention.
  • Highly recommended for D2C brands aiming to enhance their customer journey and streamline operations.

Cons

Cons

  • Issues with prolonged billing even after service migration
  • Poor customer support as indicated by users
  • Complex platform not easy to use
  • Lack of options for retargeting abandoned carts or sending order notifications
  • Potential for being a waste of money and time as expressed by some users
  • Minimal negative feedback noted explicitly in the reviews, presenting a potential need for broader user feedback for balanced insights.
  • Dependency on account managers for optimal usage might limit self-service capabilities for some users.

Launched

Launched

Jul 13, 2021
Oct 02, 2023

Developer

Developer

Apps:

2

Average Rating:

4.2

Reviews:

454

Apps:

1

Average Rating:

5

Reviews:

80

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