Compare 17TRACK Order Tracking vs Rush

Name: Rush - Order Tracking &amp; EDD
Brand: Shopify

17TRACK Order Tracking

Effortlessly track, protect, & sync orders for happy customers

Rush - Order Tracking & EDD

Order Tracker, Track Package, Delivery Tracking, Order Status

17TRACK Order Tracking

Effortlessly track, protect, & sync orders for happy customers

Rush - Order Tracking & EDD

Order Tracker, Track Package, Delivery Tracking, Order Status

Rating

2,240 Reviews

9.6

314 Reviews

7.7

Pricing

Install App More info

Features

Global order tracking
Self-service tracking
Status notifications
Featured products upsell
Hide off-shore fulfillment
Paypal push integration
Customized tracking page
Triggered email notifications
Buyer protection options
Insightful shipment analytics

Carrier integration
Email notifications
Estimated delivery date
Upsells & cross-sells
Branded tracking pages
Sms notifications
Order status updates
Integration support
Automate tracking
Custom order pages
Ai delivery predictions
Carrier masking

Screenshots

+ 3 more

+ 7 more

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Pros

Effortlessly track, protect, & sync orders to improve customer satisfaction
Reduces customer service requests by providing a self-service tracking page
Increases upsell and cross-sell opportunities via status notifications and featured products on the tracking page
Provides global tracking for both international and domestic packages
Allows customization of the tracking page, enhancing brand experience
Triggered email notifications to inform customers about order status changes promptly
Buyer protection features against loss, damage, and delay
Provides insights into shipment delivery and performance exceptions
24/7 customer support through chat or email
User-friendly interface praised for its intuitive design
Comprehensive carrier support consolidating a wide range of shipping companies worldwide
Real-time tracking keeps users informed about the status of their shipments
Free plan available which is beneficial for startups
Positive feedback on reliability and precision in order tracking
Notable support teams and responsive customer service

Increases repeat sales by providing a better delivery tracking experience
Automates carrier matching for shipment tracking with over 1,300 carriers
Creates custom 'Track My Order' pages that enhance user experience
Automates SMS and email shipment notifications, reducing manual work
Provides order status updates, alleviating customer anxiety
Offers a new revenue channel with upsells and cross-sells during the delivery journey
Allows customization of the order tracking page and addition of estimated delivery dates
Provides 24/7 support, onboarding, setup, and a private Slack channel for assistance
Helps drive repeat traffic and sales with branded 'Track Your Order' pages
Integrates with third-party apps like Klaviyo, Yotpo SMSBump, Postscript, and Attentive

Cons

Issues with technical problems and poor development have been reported
Some updates have caused significant issues, such as shutting down the checkout process
Instances of inadequate customer support and communication, particularly post-purchase
Potential language barriers with the support team

May require some time for setup and onboarding despite available support
Dependency on the app's integration with third-party services might be limiting for some businesses
Potential complexity with customization features requiring a learning curve for less tech-savvy users

Launched

Jan 03, 2021

Oct 01, 2020

Developer

Built by 17TRACK

Apps:

Average Rating:

4.9

Reviews:

2,240

Built by Shopify

Apps:

1509

Average Rating:

2.9

Reviews:

46,893

Make Your Choice

Install App More info View alternatives

Compare 17TRACK Order Tracking vs Rush - Order Tracking & EDD

17TRACK Order Tracking

Rush - Order Tracking & EDD

17TRACK Order Tracking