Compare 17TRACK Order Tracking vs Ordertracker ‑ Track & Upsell

Name: Ordertracker ‑ Track &amp; Upsell
Brand: VNA DIGITAL LTD

17TRACK Order Tracking

Effortlessly track, protect, & sync orders for happy customers

Ordertracker ‑ Track & Upsell

Upsell, Order Tracking, Track Order, Order Lookup, Tracker

17TRACK Order Tracking

Effortlessly track, protect, & sync orders for happy customers

Ordertracker ‑ Track & Upsell

Upsell, Order Tracking, Track Order, Order Lookup, Tracker

Rating

2,579 Reviews

9.7

56 Reviews

7.7

Pricing

Install App More info

Features

Global order tracking
Self-service tracking
Status notifications
Featured products upsell
Hide off-shore fulfillment
Paypal push integration
Customized tracking page
Triggered email notifications
Buyer protection options
Insightful shipment analytics

Customizable tracking page
Delivery analytics
Order lookup form

Screenshots

+ 3 more

Ordertracker ‑ Track & Upsell screenshot

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Pros

Effortlessly track, protect, & sync orders to improve customer satisfaction
Reduces customer service requests by providing a self-service tracking page
Increases upsell and cross-sell opportunities via status notifications and featured products on the tracking page
Provides global tracking for both international and domestic packages
Allows customization of the tracking page, enhancing brand experience
Triggered email notifications to inform customers about order status changes promptly
Buyer protection features against loss, damage, and delay
Provides insights into shipment delivery and performance exceptions
24/7 customer support through chat or email
User-friendly interface praised for its intuitive design
Comprehensive carrier support consolidating a wide range of shipping companies worldwide
Real-time tracking keeps users informed about the status of their shipments
Free plan available which is beneficial for startups
Positive feedback on reliability and precision in order tracking
Notable support teams and responsive customer service

Provides real-time updates and accurate order tracking
Easy to set up and user-friendly interface
Allows customization of tracking pages for better branding
Supports a wide range of over 1200 couriers
Helps reduce workload by streamlining order tracking
Offers detailed analytics to improve delivery time
Integrates seamlessly with Shopify and enhances customer trust
Includes an upsell feature to boost revenue
Excellent support and fair pricing compared to other apps

Cons

Issues with technical problems and poor development have been reported
Some updates have caused significant issues, such as shutting down the checkout process
Instances of inadequate customer support and communication, particularly post-purchase
Potential language barriers with the support team

Lacks direct tracking links for integration with customer notifications
Limited customization options for colors and page layout
Could benefit from real-time push notifications for status updates
No current feature for estimating delivery delays based on historical data

Launched

Jan 03, 2021

Sep 12, 2022

Developer

Built by Shopify

Apps:

9956

Average Rating:

2.2

Reviews:

521,741

Built by VNA DIGITAL LTD

Apps:

Average Rating:

4.7

Reviews:

Make Your Choice

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Compare 17TRACK Order Tracking vs Ordertracker ‑ Track & Upsell

17TRACK Order Tracking

Ordertracker ‑ Track & Upsell

17TRACK Order Tracking