Compare Joy Loyalty Program & Rewards vs OneLoyalty: Loyalty & Rewards

Name: OneLoyalty: Loyalty &amp; Rewards
Brand: FireGroup

Joy: Loyalty Program & Rewards

Loyalty & Rewards Program with VIP Tiers, POS & Loyalty Page

OneLoyalty: Loyalty & Rewards

Drive repeat purchase rate with powerful loyalty & rewards

Joy: Loyalty Program & Rewards

Loyalty & Rewards Program with VIP Tiers, POS & Loyalty Page

OneLoyalty: Loyalty & Rewards

Drive repeat purchase rate with powerful loyalty & rewards

Rating

1,471 Reviews

106 Reviews

8.5

Pricing

Install App More info

Features

App integrations
Discount stacking
Automated notifications
Loyalty page generator
Pos integration
Loyalty programs setup
Vip tiers management
Rewards customization

Referral programs
Earn points activities
Reward options
Custom programs
Membership rewards
Points expiration
Loyalty widget

Screenshots

+ 8 more

+ 8 more

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Pros

Easy to set up loyalty programs, VIP tiers, and rewards
Compatible with POS systems for a seamless in-store and online experience
Automated email notifications and app integrations
Offers a wide variety of reward and discount types
Manageable customer tiers, points, and missions with data export/import options
Positive customer service experiences repeatedly praised in reviews
Useful customer service chat feature that provides immediate support
Highly customizable with options for badges, cash back, coupons, and more

Exceptional customer service and support, frequently praised by users
User interface is intuitive and clean, making it easy to navigate
Wide range of features including rewards for purchases and interactions, customizable loyalty widgets, and referral programs
Highly responsive support team, often mentioned by name (eg, Ellie, Rosie, Emily)
Smooth performance with no noticeable bugs or crashes reported
Easy and quick setup process, even for those with minimal technical skills
Free to use while offering comprehensive and customizable features
Encourages valuable customer actions like follow on social media and returning for repeat purchases
Helps drive repeat purchases and customer retention with various rewards such as discounts, free shipping, and gift options

Cons

Some features are marked as 'Coming Soon' and have not been added for a long time
Issues with Klaviyo API integration that have not been resolved, affecting email marketing campaigns
Limited functionality with the referral program – cannot offer points for referrals, only discounts
Point balance function does not work with Shopify New account type
Some users feel the app's abilities are minimal for a rewards program
Coupons under the Reward list code do not show the actual amount of the coupon

Some users experienced issues with the app loading and widgets not displaying properly
Concerns about reliability and dependence on third-party integrations, especially regarding the potential impact on frontend customer experience
App might not be ideal for long-term use if developers decide to impose a paid plan or discontinue the free version
Lack of built-in features within Shopify, requiring reliance on the app for reward solutions

Launched

Jun 27, 2021

Apr 10, 2024

Developer

Built by Shopify

Apps:

9956

Average Rating:

2.2

Reviews:

521,741

Built by FireGroup

Apps:

Average Rating:

4.7

Reviews:

106

Make Your Choice

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Compare Joy Loyalty Program & Rewards vs OneLoyalty: Loyalty & Rewards

Joy: Loyalty Program & Rewards

OneLoyalty: Loyalty & Rewards

Joy: Loyalty Program & Rewards