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InsureShield Package Protect
All carrier shipping protection including at checkout
ShipAid ‑ Order Protection
Upsell Shipping Insurance Alternative & Convert Extra Revenue
InsureShield Package Protect
All carrier shipping protection including at checkout
ShipAid ‑ Order Protection
Upsell Shipping Insurance Alternative & Convert Extra Revenue
Rating
Rating
6.4
8.2
Pricing
Pricing
Features
Features
- Multi-carrier coverage
- Checkout cart protection
- Fast claim payments
- Automated coverage rules
- 24/7 claim tracking
- Shipping guarantee
- Custom guarantee fee
- Profit retention
- Quick issue resolution
- Enhanced customer support
- Seamless claims integration
- Branded resolution portal
- Custom shipping notifications
- Streamlined communication
- Charge premiums at checkout
- Supports all cart types
- 24hr custom installation
Screenshots
Screenshots
Pros
Pros
- Comprehensive package protection against damage, loss, and theft
- Pay-as-you-go model offers flexibility
- Ability to set rules for automatic order coverage based on value, SKU, or location
- Customers can elect to add protection at checkout, enhancing their purchasing experience
- Claims are typically paid in a matter of days, contributing to customer satisfaction through fast refunds or reorders
- 24/7 tracking of claims with an online portal for easy invoice payment
- Dedicated support for shipping protection and claims questions
- Upsell opportunity: Allows merchants to charge a guarantee fee and retain the profits, offering an additional revenue stream
- Customer assurance: Provides customers with confidence and peace of mind against lost, stolen, damaged, or late packages without the need for traditional insurance companies
- Streamlined integration: Seamlessly integrates into the existing setup with support for all cart types and custom installation included within 24 hours
- Enhanced post-purchase experience: Improves customer satisfaction with quick solutions to delivery issues and exceptional customer support
- Branded Customer Resolution & Tracking Portal: Offers a professional, branded experience for filing issues and tracking shipments
- Custom Shipping Notifications: Reduces order anxiety by providing tailored shipping notifications and tracking updates
- Ease of use: Simplifies the process of managing delivery issues with options to reship, refund, or deny claims with just a click
Cons
Cons
- Potential for rapid increase in insurance rates without warning after filing claims
- No flexibility or negotiation in bringing down increased rates
- Insurance charges might be applied to the full MSRP value even if the product was bought at a discount or on sale
- Some users experienced minor bumps with the app initially
- Dependency on the app for resolution: Merchants must rely on the app to manage and resolve shipping claims, which could be a bottleneck if the app faces any technical issues
- Potential for customer pushback: Some customers may view the additional guarantee fee as an unnecessary cost
- Learning curve: Merchants might need time to fully understand and utilize all the features effectively, despite the custom installation support
- Management overhead: Merchants have to decide on and manage claim resolutions, which can add to their operational workload
Categories
Categories
Launched
Launched
Jan 20, 2021
Aug 04, 2022
Developer
Developer
Apps:
1
Average Rating:3.9
Reviews:57
Apps:
1
Average Rating:5
Reviews:25
