Reputon vs Google Reviews: Shopify App Comparison

Name: Google Reviews by Appio
Brand: Appio

Choosing the right customer reviews app for your Shopify store can significantly impact your online reputation and sales. In this guide, we'll compare Reputon Customer Reviews App and Google Reviews by Appio, examining essential features such as ease of integration, customization options, user interface, and pricing. Whether you're a new Shopify merchant or a seasoned e-commerce professional, understanding the strengths and limitations of these two applications will guide you in selecting the ideal tool to leverage customer feedback effectively, boost credibility, and enhance your store's visibility in search engines.

Reputon Customer Reviews App

Collect Google reviews, Facebook reviews, Trustpilot and more

Google Reviews by Appio

Display Google Reviews from Google Business Profile on website

Reputon Customer Reviews App

Collect Google reviews, Facebook reviews, Trustpilot and more

Google Reviews by Appio

Display Google Reviews from Google Business Profile on website

Rating

1,481 Reviews

123 Reviews

7.7

Pricing

Install App More info

Features

Multi-platform support
Negative feedback redirection
Rate us widget
Review request emails
Ai email personalization

Customizable widgets
Display google reviews
Filter unwanted reviews
Ai summarizes feedback
Sync with google maps

Screenshots

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+ 1 more

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Pros

Supports multiple review platforms including Google, Facebook, Trustpilot, Sitejabber, Yelp, Etsy, etc
Sends follow-up emails to customers to solicit reviews after order delivery
Redirects unhappy users to a private feedback form, avoiding negative public reviews
AI personalizes email templates for better engagement
Includes a 'RATE US' widget for storefront integration
Allows sending emails to past orders (up to 2 months old)
Offers email analytics and various types of email marketing campaigns
Automates the process of collecting reviews via multiple methods such as emails, pop-ups, push notifications, QR codes, etc

Showcases genuine customer reviews, ratings, and photos directly on Shopify store.
Attractive, customizable widgets integrate social proof seamlessly, boosting conversion rates.
Built-in AI summarizes customer feedback for easy reading.
Filters out negativity, presenting a trustworthy image.
Seamless integration with Google Business Profile (Google Maps) for a unified trust-building experience.
Option to filter unwanted reviews and sort reviews.
Allows CSS customization for widgets in a variety of beautiful styles.

Cons

Support may be slow or unresponsive, as evidenced by a detailed negative review
Mishandling of settings can result in incorrect review requests, leading to potential customer dissatisfaction
Limited communication from support team can exacerbate issues
Free plan might have limited features, requiring upgrades for full functionality

Filtering out negative reviews could lead to biased representation of customer feedback.
Dependence on Google Business Profile; might not be suitable for businesses not heavily using Google services.
AI summarization may not always accurately capture the nuances of customer feedback.

Launched

Apr 19, 2025

Developer

Built by Reputon

Apps:

Average Rating:

4.4

Reviews:

4,815

Built by Appio

Apps:

Average Rating:

4.9

Reviews:

470

Make Your Choice

Install App More info View alternatives

Reputon vs Google Reviews: Shopify App Comparison

Reputon Customer Reviews App

Google Reviews by Appio

Reputon Customer Reviews App