Compare Shopify Inbox vs Dropify

Name: Dropify
Brand: Dropi

Shopify Inbox

Connect with shoppers and drive sales with chat

Dropify

Import products from Dropi and Sync Orders

Shopify Inbox

Connect with shoppers and drive sales with chat

Dropify

Import products from Dropi and Sync Orders

Rating

5,200 Reviews

7.7

65 Reviews

5.3

Pricing

Install App More info

Features

Product recommendations
Seamless workflow integration
Live customer chat
Automated replies
Customer profile insights
Conversation management

Import products
Sync orders
One-step checkout

Screenshots

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Pros

Free messaging tool that integrates with Shopify
Allows chat with customers while they shop, leveraging live customer information
Enables product recommendations and offering discounts through chat
Automated responses, FAQs, and personalized greetings to save time
Manages chat from online store and Shop app in one place
Identifies customer profile and cart details for better service
Spam identification and option to block senders
Convenient interface that centralizes customer communications
Supports automated and manual replies, making it versatile
Improves customer service process and ensures no leads are lost
Easy to use on mobile, improving response time
Integration with Shopify platform is seamless
Quick Replies feature saves time on frequent questions

Easily import products from the Dropi platform to your Shopify store
Real-time synchronization of Dropi orders to streamline operations
One-step COD (Cash on Delivery) checkout to potentially increase sales
Access to all public Dropi products for seamless import

Cons

Search function could be improved
Lack of ability to star or categorize conversations
Issues accessing messages intermittently
Notifications fill email inbox unnecessarily
Spam from companies offering Shopify services
Occasional 404 errors on mobile app
Missing key statistics like average response time and sales tracking
Limited sophistication in chat management tools

Issues with order synchronization requiring manual intervention
Reinstallation problems encountered by some users causing inconvenience
Some users report significant operational issues leading to dissatisfaction
Geolocation errors in order processing causing delivery issues

Launched

Aug 13, 2019

Jul 18, 2021

Developer

Built by Shopify

Apps:

16460

Average Rating:

2.4

Reviews:

529,604

Built by Dropi

Apps:

Average Rating:

3.2

Reviews:

Make Your Choice

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Compare Shopify Inbox vs Dropify

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Shopify Inbox