Compare Zoko: WhatsApp CRM vs Sense WhatsApp

Name: Sense WhatsApp
Brand: Sense Apps

Zoko: WhatsApp CRM

Unleash ChatGPT inside your WhatsApp business number!

Sense WhatsApp

Connect with customers via WhatsApp & improve customer service

Zoko: WhatsApp CRM

Unleash ChatGPT inside your WhatsApp business number!

Sense WhatsApp

Connect with customers via WhatsApp & improve customer service

Rating

257 Reviews

9.3

22 Reviews

9.1

Pricing

Install App More info

Features

Cod confirmation
Cart recovery
Dynamic segments
Broadcast messages
Bulk whatsapp messages
No-code chatbot builder
Customer query management
Whatsapp catalog sync
Order collection automation
Template messaging

Live chat support
Abandoned cart reminders
Order updates
Click-to-chat icon
Template messages
Integrated messages

Screenshots

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+ 1 more

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Pros

Comprehensive platform for sales, marketing, and customer support on WhatsApp
Allows bulk WhatsApp messaging, broadcasts, and template messages
No-code builder for creating chatbots
Single team inbox for managing customer queries
Integration with ChatGPT for order collection inside WhatsApp
Syncs Shopify catalog with WhatsApp business account
Dedicated flows for COD Confirmation and COD to Prepaid to enhance revenue
Supports broadcasts and dynamic segments for targeted marketing
Includes features like chatbots, notifications, and cart recovery
Positive user review highlighting ease of access, comprehensive features, and smooth onboarding process

Quick and effective connection with customers via WhatsApp
Reduces customer service inquiries by sending order updates and abandoned cart reminders
Increases sales by reducing abandoned carts
Provides live chat support with a click-to-chat icon
Includes template messages for quick and efficient communication
Integrated WhatsApp messages through in-app links
Ability to send messages from a list of orders or abandoned carts
Customizable click-to-chat icon on the merchant's website

Cons

Requires an official WhatsApp API account for usage
Limited user reviews available for more comprehensive feedback
Potential learning curve for teams new to WhatsApp business tools

Limited to WhatsApp users, excluding customers who do not use the platform
Potential over-reliance on template messages reducing personalized customer interactions
Requires consistent monitoring to maintain quick response times
Possible increase in WhatsApp-related notifications and interruptions
Privacy concerns from customers about receiving messages via WhatsApp

Launched

Dec 07, 2020

Mar 26, 2023

Developer

Built by Bourbon Science Inc.

Apps:

Average Rating:

4.8

Reviews:

257

Built by Sense Apps

Apps:

Average Rating:

Reviews:

389

Make Your Choice

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Compare Zoko: WhatsApp CRM vs Sense WhatsApp

Zoko: WhatsApp CRM

Sense WhatsApp

Zoko: WhatsApp CRM