Compare Zoko: WhatsApp & Instagram CRM vs Omnichannel Marketing &Support

Name: Omnichannel Marketing &amp;Support
Brand: Shopify

Zoko: WhatsApp & Instagram CRM

Unleash ChatGPT inside your WhatsApp business number!

Omnichannel Marketing &Support

Elevate D2C growth with WhatsApp automation and customer engagement tools.

Zoko: WhatsApp & Instagram CRM

Unleash ChatGPT inside your WhatsApp business number!

Omnichannel Marketing &Support

Elevate D2C growth with WhatsApp automation and customer engagement tools.

Rating

285 Reviews

8.9

85 Reviews

9.1

Pricing

Install App More info

Features

Cod confirmation
Cart recovery
Dynamic segments
Broadcast messages
Bulk whatsapp messages
No-code chatbot builder
Customer query management
Whatsapp catalog sync
Order collection automation
Template messaging

Cart recovery
Order updates
Smart automation
Whatsapp commerce
Agent support

Screenshots

+ 2 more

Omnichannel Marketing &Support screenshot

+ 4 more

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Pros

Comprehensive platform for sales, marketing, and customer support on WhatsApp
Allows bulk WhatsApp messaging, broadcasts, and template messages
No-code builder for creating chatbots
Single team inbox for managing customer queries
Integration with ChatGPT for order collection inside WhatsApp
Syncs Shopify catalog with WhatsApp business account
Dedicated flows for COD Confirmation and COD to Prepaid to enhance revenue
Supports broadcasts and dynamic segments for targeted marketing
Includes features like chatbots, notifications, and cart recovery
Positive user review highlighting ease of access, comprehensive features, and smooth onboarding process

Exceptional customer service and support team, praised for being proactive, professional, and highly responsive.
Effective automation tools for customer engagement across multiple channels like WhatsApp, Instagram, Email, and Chat.
Improves cart recovery and boosts sales through smart automation and personalized experiences.
Streamlines customer support and sales with real-time messaging and automated responses, enhancing customer retention.
User-friendly interface with intuitive tools that simplify campaign setup and management.
Cost-effective solution for customer acquisition and re-engagement campaigns.
Offers robust analytics for agent performance and customer insights to optimize engagement strategies.
AI-powered chatbot and omnichannel support improve customer interactions and retention.
Highly recommended for D2C brands aiming to enhance their customer journey and streamline operations.

Cons

Requires an official WhatsApp API account for usage
Limited user reviews available for more comprehensive feedback
Potential learning curve for teams new to WhatsApp business tools

Minimal negative feedback noted explicitly in the reviews, presenting a potential need for broader user feedback for balanced insights.
Dependency on account managers for optimal usage might limit self-service capabilities for some users.

Launched

Dec 07, 2020

Oct 02, 2023

Developer

Built by Shopify

Apps:

18460

Average Rating:

2.4

Reviews:

755,499

Built by Shopify

Apps:

18460

Average Rating:

2.4

Reviews:

755,499

Make Your Choice

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Compare Zoko: WhatsApp & Instagram CRM vs Omnichannel Marketing &Support

Zoko: WhatsApp & Instagram CRM

Omnichannel Marketing &Support

Zoko: WhatsApp & Instagram CRM