Compare Zenstores: UK Shipping vs Zendesk

Name: Zendesk
Brand: Shopify

Zenstores: UK Shipping

Faster, easier & cheaper shipping for UK-based businesses

Zendesk

Omnichannel customer service and engagement platform

Zenstores: UK Shipping

Faster, easier & cheaper shipping for UK-based businesses

Zendesk

Omnichannel customer service and engagement platform

Rating

96 Reviews

87 Reviews

5.5

Pricing

Install App More info

Features

Print shipping labels
Import orders automatically
Automate order management
Connect leading carriers
Dispatch orders efficiently

Social media integration
Messaging integration
Email support
Omnichannel support
Chat support
Customer interactions
Phone support
Engagement platform

Screenshots

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Pros

Connects with leading carriers in the UK, including Royal Mail, DHL, DPD, and Evri
Allows shipping both domestically and internationally
Lets you print shipping labels with your own carrier accounts
Offers discounted shipping rates for those without their own carrier accounts
Suitable for businesses of all sizes, including those new to ecommerce and those shipping thousands of orders a month
Automatically imports orders from Shopify and all leading marketplaces
Enables printing of shipping labels, fulfilment documents, and invoices with just a few clicks
Provides powerful, easy-to-use order management features to automate shipping
Includes a dispatch feature to keep customers in the loop, enhancing customer service
App is described as easy to use, reliable, and good value for money based on user review

Omnichannel customer service and engagement platform

Cons

Limited to UK-based businesses, which restricts global applicability
No specific mention of customer support quality or availability in the description
Lack of detailed metrics or analytics features as per the description
No information on integration with other e-commerce platforms beyond Shopify

Loss of basic customer order information features after an update, which should have remained free
Difficulties in onboarding and unhelpful support culture with perceived superiority complex
User interface is outdated and not user-friendly
Complex setup process with insufficient help or tutorials
Significant lag and low quality in VoIP calls
Inability to easily send SMS messages to customers
Lack of mobile app for answering calls; all calls must be answered on a desktop
Cancellation policy requires 30 days notice, resulting in additional charges
Slow website support response

Launched

Apr 06, 2015

Mar 10, 2013

Developer

Built by Mechfeed Ltd

Apps:

Average Rating:

4.9

Reviews:

Built by Shopify

Apps:

16460

Average Rating:

2.4

Reviews:

529,604

Make Your Choice

Install App More info View alternatives

Related blog

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Compare Zenstores: UK Shipping vs Zendesk

Zenstores: UK Shipping

Zendesk

Zenstores: UK Shipping