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  3. Compare ZB: Facebook & Messenger Chat vs RT: Social Chat, Live Chat
ZB: Facebook & Messenger Chat logo

ZB: Facebook & Messenger Chat

Support your customers quickly using Facebook Live Chat.

RT: Social Chat, Live Chat logo

RT: Social Chat, Live Chat

"Effortlessly chat with customers via their favorite messaging apps."

ZB: Facebook & Messenger Chat logo

ZB: Facebook & Messenger Chat

Support your customers quickly using Facebook Live Chat.

RT: Social Chat, Live Chat logo

RT: Social Chat, Live Chat

"Effortlessly chat with customers via their favorite messaging apps."

Rating

Rating

21 Reviews
8.2
245 Reviews
7.7

Pricing

Pricing

  • $4.99-$19.99 / Month
  • Free Plan Available
  • 14 Days Free Trial
Install App More info
  • $6.99 / Month
  • Free Plan Available
  • 7 Days Free Trial
Install App More info

Features

Features

  • Messenger contact
  • Message labeling
  • Notes in messenger
  • Message history

Screenshots

Screenshots

ZB: Facebook & Messenger Chat screenshot ZB: Facebook & Messenger Chat screenshot ZB: Facebook & Messenger Chat screenshot ZB: Facebook & Messenger Chat screenshot
+ 2 more
ZB: Facebook & Messenger Chat screenshot ZB: Facebook & Messenger Chat screenshot
RT: Social Chat, Live Chat screenshot RT: Social Chat, Live Chat screenshot RT: Social Chat, Live Chat screenshot RT: Social Chat, Live Chat screenshot
+ 1 more
RT: Social Chat, Live Chat screenshot

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Pros

Pros

  • Allows customers to contact you via their personal Messenger account
  • Ability to sort and label incoming messages
  • Option to keep notes inside Messenger for future reference
  • Message history is preserved indefinitely
  • Preferred by customers for communication over email
  • Enhances customer service and support
  • Simplifies customer engagement through a widely-used platform
  • Helps in managing and tracking customer interactions more efficiently

Cons

Cons

  • Dependence on Facebook Messenger platform; users must have a Messenger account
  • Potential privacy concerns with storing detailed customer notes in Messenger
  • Not suitable for customers who prefer traditional customer service channels like phone or email
  • Overreliance on a third-party platform might lead to issues if there are downtimes or changes in Facebook's policies
  • Might lack advanced customer service features found in dedicated CRM systems

Categories

Categories

Launched

Launched

Jan 17, 2016
Aug 11, 2019

Developer

Developer

Built by Shopify

Apps:

16461

Average Rating:

2.4

Reviews:

529,604

Built by RoarTheme

Apps:

5

Average Rating:

4.5

Reviews:

628

Make Your Choice

Make Your Choice

Install App More info
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Related blog

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