Compare Wix Chat vs JivoChat Live Chat

Name: JivoChat Live Chat
Brand: JivoSite

Wix Chat

Instantly engage and assist visitors to boost sales and relationships.

JivoChat Live Chat

Unified communication: real-time chat, CRM, calls for seamless customer engagement.

Wix Chat

Instantly engage and assist visitors to boost sales and relationships.

JivoChat Live Chat

Unified communication: real-time chat, CRM, calls for seamless customer engagement.

Rating

3,710 Reviews

6.4

66 Reviews

7.5

Pricing

Add to Site More info

Features

Lead capture forms
Automated greetings
Instant visitor engagement
Saved replies

Integrated crm
Visitor engagement
Real-time chat
Omnichannel communication
Live call support

Screenshots

+ 1 more

+ 1 more

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Pros

Instantly engage and assist visitors, which can help boost sales and improve customer relationships
Real-time notifications for visitors, messages, and sales assist in quick responses and actions
Automatic greeting of visitors and ability to reply to their first chat enhances user experience
Lead capture forms ensure no potential lead is missed
Capability to save replies for quick answers, increasing efficiency in communications
Mobile accessibility allows managers to chat back anytime, enhancing flexibility

Unified communication for handling live chat, CRM, and calls seamlessly
Ability to manage all communication channels from a single app
Real-time engagement with visitors to convert them into paying customers
In-app CRM for efficient customer management and communication history tracking
Smart triggers to engage visitors at the right moment, enhancing customer service
Omnichannel support for e-commerce websites, integrating social media, emails, and more
Option to purchase phone numbers and connect existing phones for call management
Offers a 14-day free trial with 24/7 customer support

Cons

Potential for missing important chats during high-traffic periods if not monitored closely
Reliance on automatic greetings might come off as impersonal to some visitors
Requires consistent monitoring to leverage its benefits fully, possibly increasing workload

Potential complexity in set-up due to numerous features
Might require training for efficient use of all integrated tools and features
The necessity for a stable internet connection for optimal performance
Potential cost implications after the trial period for full feature access

Launched

Apr 19, 2025

Developer

Built by Wix.

Apps:

Average Rating:

2.8

Reviews:

28,260

Built by JivoSite

Apps:

Average Rating:

4.6

Reviews:

Make Your Choice

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Compare Wix Chat vs JivoChat Live Chat

Wix Chat

JivoChat Live Chat

Wix Chat