Track123 vs Route: Best Order Tracking for Shopify

Name: Route Protection and Tracking
Brand: RouteApp LLC

When managing an online store on Shopify, efficiently handling order tracking and customer protection can significantly enhance your business operations and customer satisfaction. In this comprehensive comparison, we’ll examine Track123 and Route – two prominent apps designed to streamline order tracking and bolster customer protection within Shopify. Our analysis will delve into key aspects such as user interface, integration capabilities, tracking features, customer support, and pricing plans. Whether you are a new Shopify store owner or an established merchant seeking to optimize your order management processes, this guide aims to assist you in choosing the most suitable application to meet your operational needs and grow your eCommerce success.

Track123 Order Tracking

Custom order tracker to build great order lookup experience

Route Protection and Tracking

Fuel Growth with Order Protection, Package Tracking & More

Track123 Order Tracking

Custom order tracker to build great order lookup experience

Route Protection and Tracking

Fuel Growth with Order Protection, Package Tracking & More

Rating

4,435 Reviews

9.4

430 Reviews

Pricing

Install App More info

Features

Paypal tracking sync
Cross-sell recommendations
Estimated delivery date
Personalized product recommendations
Branded tracking page
Shipment analytics dashboard
Order status notifications
Dropshipping mode
Supports 1700+ couriers
Auto-email triggers
Powerful track analytics

Product recommendations
Order protection
Package tracking
Branded tracking
Shipping insurance
Carbon neutral shipping
Instant claims

Screenshots

+ 4 more

Route Protection and Tracking screenshot

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Pros

Effortless creation of a visually appealing tracking page
Detailed shipment analytics dashboard to analyze carrier performance
Reduces customer anxiety with order status notifications
Boosts revenue through cross-selling with product recommendations
Supports a vast number of couriers (1700+)
Customizable branded tracking page with auto-emails triggered by order status
Dropshipping mode helps hide Chinese origins and prevents WISMO calls
Seamless PayPal integration showing Estimated Delivery Dates
User-friendly interface with easy integration and customization options
Positive reviews highlighting ease of use, efficiency, and excellent customer support

Provides shipping insurance that protects against loss, theft, or damage
Offers carbon neutral shipping on all protected orders which can enhance brand loyalty
Branded, immersive package tracking that builds anticipation and maintains customer engagement
Instant claims resolution that saves time, reduces support costs, and minimizes customer frustration
Personalized product recommendations that can drive additional purchases and increase customer lifetime value
Positive feedback indicating responsive customer support from specific agents

Cons

Occasional slow customer support response, especially during holidays
PayPal integration issues noted by a few users
Some users experienced forced plan purchases during the testing phase

Some users report high costs and unclear pricing structure
Complaints regarding lack of value relative to the pricing, with suggestions to use alternative shipping insurance solutions
Issues with Route protection being purchased unintentionally on in-store pick up orders, with no provided remedy
Negative feedback suggesting that promises made during the sales pitch are not upheld, leading to user dissatisfaction

Launched

Apr 22, 2025

Developer

Built by Track123

Apps:

Average Rating:

4.9

Reviews:

4,435

Built by RouteApp LLC

Apps:

Average Rating:

3.8

Reviews:

430

Make Your Choice

Install App More info View alternatives

Track123 vs Route: Best Order Tracking for Shopify

Track123 Order Tracking

Route Protection and Tracking

Track123 Order Tracking