Compare TextYess vs Coco: AI Cart Recovery & Chat

Name: Coco: AI Cart Recovery &amp; Chat
Brand: Shopify

TextYess

Automate customer support on WhatsApp with AI.

Coco: AI Cart Recovery & Chat

AI Chat on Whatsapp with Cart Recovery and Newsletters

TextYess

Automate customer support on WhatsApp with AI.

Coco: AI Cart Recovery & Chat

AI Chat on Whatsapp with Cart Recovery and Newsletters

Rating

48 Reviews

7.9

51 Reviews

7.7

Pricing

Install App More info

Features

Automated responses
Order processing
Ai-driven chat

Gdpr compliant
Marketing campaigns
Cart recovery
Newsletters
Ai chat
Review conversations

Screenshots

+ 2 more

Coco: AI Cart Recovery & Chat screenshot

+ 2 more

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Pros

24/7 real-time responses to customer inquiries
Automates order status updates, product suggestions, and provides checkout links
Trained on the entire product catalog and FAQs, enhancing the specificity and accuracy of responses
Proactively engages with customers during key moments such as abandoned checkouts and post-purchase follow-ups
Enables targeted WhatsApp marketing campaigns with a single click
Supports all languages, broadening customer reach
Quick setup process (up and running within 5 minutes) without needing technical skills

Automates cart recovery on WhatsApp, potentially boosting sales
Allows sending personalized marketing campaigns and newsletters via WhatsApp
Easy and quick installation with no coding required, operational within a minute
Ability to review user conversations, potentially improving customer service
GDPR compliant, ensuring data privacy and security
Highly praised for improving ROI (17x increase reported)
Support team receives high praise for being friendly, responsive, and helpful
Reports of quick return on investment (profitable within two days)

Cons

Dependence on AI may lead to occasional inaccuracies in responses
Limited customization options for businesses with unique requirements
Potential language translation issues for complex queries
Privacy concerns regarding customer data and information being handled by AI

Limited language support based on available reviews (potential con for non-English or non-French speakers)
Dependence on WhatsApp platform may not cater to users who prefer other messaging apps

Launched

Sep 13, 2023

Jul 03, 2024

Developer

Built by Shopify

Apps:

18600

Average Rating:

2.4

Reviews:

764,027

Built by Shopify

Apps:

18600

Average Rating:

2.4

Reviews:

764,027

Make Your Choice

Install App More info

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Related blog

6 Best Shopify Phone Support Apps for 2025: Enhance Your Customer Service

Compare TextYess vs Coco: AI Cart Recovery & Chat

TextYess

Coco: AI Cart Recovery & Chat

TextYess