Compare Swap Returns & Exchanges vs ZigZag Returns & Exchanges

Name: ZigZag Returns &amp; Exchanges
Brand: Shopify

Swap Returns & Exchanges

Reduce shipping & tracking costs, seamless returns + exchanges

ZigZag Returns & Exchanges

Manage and automate returns, refunds, exchanges and get labels

Swap Returns & Exchanges

Reduce shipping & tracking costs, seamless returns + exchanges

ZigZag Returns & Exchanges

Manage and automate returns, refunds, exchanges and get labels

Rating

24 Reviews

8.2

212 Reviews

7.3

Pricing

Install App More info

Features

Instant exchanges
Negotiated shipping rates
Full package protection
Customizable logistics
Cross-border commerce

Branded returns portal
One-click refunds
Custom notifications
Auto-generated labels
Upload own labels
Auto-create new orders
Management dashboard
Set return rules
Track return progress
Key insights

Screenshots

+ 2 more

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Pros

Reduces logistics costs with negotiated shipping rates
Incentivizes instant exchanges and store credit over refunds
Fully customizable to brand preferences
Saves time by handling direct relationships with return shipping carriers
Enables international business growth with cross-border commerce
Provides full protection for every package
Excellent onboarding process with comprehensive support
User-friendly interface exceeds expectations

Competitive Evri, Collect+ and USPS labels or option to upload your own
Customers can request returns, refunds, or exchanges via a branded portal
Customisable communications to keep customers updated
Ability to set rules and return windows, and track progress
Key insights into return processes
Auto-features to reduce manual tasks and streamline approvals and exchanges
Auto-generated labels for convenience
One-click refund approval and auto-creation of new orders for exchanges
Branded returns portal matching your domain's aesthetics
Returns management dashboard for comprehensive control

Cons

No explicit mention of potential issues with setting customization preferences
Dependence on effectiveness of carrier relationships for optimal savings

Limited to specific carriers like Evri, Collect+, and USPS
Reliance on the app’s auto-generated labels might limit customization
Customisation options might require additional setup time
Users may experience a learning curve with the settings and dashboard
Potential dependency on the app's features for managing returns

Launched

Jan 03, 2024

Dec 17, 2017

Developer

Built by Shopify

Apps:

19313

Average Rating:

2.4

Reviews:

795,718

Built by Shopify

Apps:

19313

Average Rating:

2.4

Reviews:

795,718

Make Your Choice

Install App More info

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Compare Swap Returns & Exchanges vs ZigZag Returns & Exchanges

Swap Returns & Exchanges

ZigZag Returns & Exchanges

Swap Returns & Exchanges