Compare SmartrMail Email & SMS vs Lux

Name: Lux - E-Mail Support AI
Brand: Shopify

SmartrMail Email & SMS

Boost sales with email marketing, SMS, newsletters, and popups

Lux - E-Mail Support AI

AI-Powered Email Support for E-commerce Success

SmartrMail Email & SMS

Boost sales with email marketing, SMS, newsletters, and popups

Lux - E-Mail Support AI

AI-Powered Email Support for E-commerce Success

Rating

294 Reviews

1.9

27 Reviews

8.2

Pricing

Install App More info

Features

Sms marketing
Email automation
Welcome emails
Abandoned cart emails
Free migration
Review requests
Ai-powered newsletters
Popup templates
Back-in-stock emails
Thank-you emails
Cross-sell emails
Upsell emails
100+ templates
Pre-built series

Customizable settings
Automated replies
Priority sorting
Reduced workload
Auto-categorization
Fast response time

Screenshots

+ 2 more

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Pros

Variety of high-converting email automation workflows: welcome, abandoned cart, back-in-stock, browse abandonment, thank you, cross-sell, upsell, restock, review requests
Email experts available to set up automation funnels
Over 100 newsletter and popup templates
Pre-built series for email and SMS marketing
Free migration from major services like MailChimp, Klaviyo, Omnisend, and more
1-to-1 training and easy setup
24/5 chat and phone support
Positive reviews highlight ease of use and excellent customer service
Templates tailored to your website’s color scheme

Automatically generate perfect responses to all of your support tickets
Customize settings, such as shipping details, refund policy, and special offers
Reduces workload and employee costs
Auto-categorizes tickets and prioritizes important ones
Cut down response times, enhancing customer satisfaction and loyalty
Works 24/7, ensuring customer support even while you're asleep
Positive user reviews highlight accurate and friendly responses

Cons

Some users reported unexpected charges
The app can be considered expensive by some users
Not available in Spanish, though customization is possible for non-English copies

Initial skepticism about AI handling customer inquiries
Requires setup to align with your specific store policies and information

Launched

Nov 25, 2013

Jul 02, 2023

Developer

Built by Shopify

Apps:

20334

Average Rating:

2.4

Reviews:

807,395

Built by Shopify

Apps:

20334

Average Rating:

2.4

Reviews:

807,395

Make Your Choice

Install App More info View alternatives

Install App More info

Compare SmartrMail Email & SMS vs Lux - E-Mail Support AI

SmartrMail Email & SMS

Lux - E-Mail Support AI

SmartrMail Email & SMS