Wix Apps
Ecwid Apps
Bigcommerce Apps
Are you trying to decide between Shiprocket and Shipway for your Shopify store's shipping needs? In this comprehensive comparison, we’ll explore the differences and benefits of Shiprocket’s ecommerce shipping solutions versus Shipway’s logistics aggregation service, specifically for Shopify merchants. We'll delve into key aspects such as pricing, features, integrations, and customer support to help you make an informed choice. Whether you're just starting or looking to optimize your existing shipping process, this guide aims to equip you with the insights necessary to select the ideal shipping app that aligns with your business objectives and enhances your customer experience.
Where Knowledge Meets Innovation
Shiprocket: eCommerce Shipping
eCommerce Shipping Solution Powering 2 Lac+ Online Sellers
Shipway: Logistics Aggregation
Carrier Aggregation, Own carrier shipping, Track & Notify..
Shiprocket: eCommerce Shipping
eCommerce Shipping Solution Powering 2 Lac+ Online Sellers
Shipway: Logistics Aggregation
Carrier Aggregation, Own carrier shipping, Track & Notify..
Rating
Rating
3.5
7.2
Pricing
Pricing
Features
Features
- Returns management
- International shipping
- Branded tracking page
- Competitive shipping rates
- Courier recommendation
- Refund management
- Instant order updates
- Automated shipping workflows
- Buyer communication
- Return automation
- Order processing
- Bulk label generation
- Fraud detection
- Branded tracking
- Carrier aggregation
- Sms & whatsapp notifications
- Ndr management
Screenshots
Screenshots
Pros
Pros
- Unified interface to manage shipping with over 25+ courier partners
- Serves over 24000+ pincodes in India and 220+ countries and territories worldwide
- Offers services such as Courier Recommendation Engine (CORE), branded tracking pages, and instant order updates via email, WhatsApp, and SMS
- Includes features like Automated Shipping Workflows, Returns and Refund Management, and Buyer Communication Management
- Provides competitive shipping rates
- Carrier Aggregation for faster shipping and extended reach
- Ability to process orders from multiple channels
- Generation of bulk labels and invoices to streamline operations
- Fraud detection to reduce RTO percentage
- Branded tracking page and notifications through SMS & WhatsApp
- NDR Panel to manage undelivered orders
- Branded return page along with automated return pickups
- Operational efficiency and customer-centric approach
- Good customer service with reliable support
Cons
Cons
- Frequent issues with on-time deliveries, resulting in significant delays (10-15 days extra)
- Poor customer service and support, requiring multiple follow-ups (7-10 calls)
- Problems with missed pickups and lack of communication regarding delays
- Issues with undelivered RTO (Return to Origin) orders and lack of proper resolution
- Unaffected ticket cases and delayed or unpaid reimbursement for lost or damaged shipments
- Complaints about inconsistent rate calculations leading to unexpected charges
- Problems with early COD payments not being processed timely, affecting cash flow for businesses
- Frequent weight discrepancy issues and arbitrary deductions from wallet balances
- Customer care often disconnects calls and provides unhelpful responses
- Limited information on integration with international shipping carriers
- No details on pricing and subscription models
- Potential reliance on a specific representative (eg, Rishabh) for optimal experience
- Limited information on customization options for notifications and tracking page
Categories
Categories
Launched
Launched
Mar 27, 2025
Mar 27, 2025
Developer
Developer
Apps:
4
Average Rating:2.7
Reviews:978
Apps:
4
Average Rating:4.7
Reviews:1,068
