Compare Shiprocket: eCommerce Shipping vs Bespoke Shipping

Name: Bespoke Shipping
Brand: MZL Solutions

Shiprocket: eCommerce Shipping

eCommerce Shipping Solution Powering 2 Lac+ Online Sellers

Shiprocket: eCommerce Shipping

eCommerce Shipping Solution Powering 2 Lac+ Online Sellers

Shiprocket is a leading ecommerce shipping aggregator that helps businesses automate logistics, reduce costs, and improve delivery efficiency. It integrates with multiple courier partners and offers real-time tracking.

Key Strengths:

Multi-courier integration for competitive shipping rates
Automated order processing and tracking
AI-driven recommendations for optimal shipping

What is Bespoke Shipping?

Bespoke Shipping is a Shopify app designed to simplify shipping calculations and offer flexible shipping rules for merchants. It helps automate shipping rates based on weight, price, or location.

Key Strengths:

Customizable shipping rules
Real-time carrier rates
Easy-to-use interface

Rating

674 Reviews

7.1

143 Reviews

8.2

Pricing

Install App More info

Features

Returns management
International shipping
Branded tracking page
Competitive shipping rates
Courier recommendation
Refund management
Instant order updates
Automated shipping workflows
Buyer communication

Live carrier rates
4d boxing
City/postcode zones
Customer & product profiles
Advanced rules
Shopify plus ready
Wholesale vs retail rates
Product grouping rates
Macro editor

Screenshots

Shiprocket: eCommerce Shipping screenshot

+ 3 more

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Pros

Unified interface to manage shipping with over 25+ courier partners
Serves over 24000+ pincodes in India and 220+ countries and territories worldwide
Offers services such as Courier Recommendation Engine (CORE), branded tracking pages, and instant order updates via email, WhatsApp, and SMS
Includes features like Automated Shipping Workflows, Returns and Refund Management, and Buyer Communication Management
Provides competitive shipping rates

Full control over shipping rates
Supports negotiated live rates via 80+ carriers
4D boxing capabilities for increased accuracy
Can set zones by city & postcode (including UK postcodes)
Supports rate calculations from different customer & product profiles
Advanced rules capabilities (product tag, type, stock, etc)
Shopify PLUS ready
Ability to create rates by customer groups (eg, Wholesale vs Retail)
Option to logically group products for different rates (eg, Dropshipping)
Advanced rule customization using Macro Editor
Highly customizable with PHP for technical users
Consistent and highly praised technical support
Ease of setup with existing Shopify rates

Cons

Frequent issues with on-time deliveries, resulting in significant delays (10-15 days extra)
Poor customer service and support, requiring multiple follow-ups (7-10 calls)
Problems with missed pickups and lack of communication regarding delays
Issues with undelivered RTO (Return to Origin) orders and lack of proper resolution
Unaffected ticket cases and delayed or unpaid reimbursement for lost or damaged shipments
Complaints about inconsistent rate calculations leading to unexpected charges
Problems with early COD payments not being processed timely, affecting cash flow for businesses
Frequent weight discrepancy issues and arbitrary deductions from wallet balances
Customer care often disconnects calls and provides unhelpful responses

Potential complexity for less technical users despite the availability of a user interface
No specific cons mentioned in the reviews

Launched

Jul 05, 2017

Feb 16, 2015

Developer

Built by Shopify

Apps:

16460

Average Rating:

2.4

Reviews:

529,604

Built by MZL Solutions

Apps:

Average Rating:

4.9

Reviews:

183

Make Your Choice

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Compare Shiprocket: eCommerce Shipping vs Bespoke Shipping

Shiprocket: eCommerce Shipping

Bespoke Shipping

Shiprocket: eCommerce Shipping

Bespoke Shipping

Overview

Overview

What is Shiprocket: eCommerce Shipping?