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Shiprocket: eCommerce Shipping
eCommerce Shipping Solution Powering 2 Lac+ Online Sellers
Advanced Shipping Rate Manager
Accurate Shipping Rates Made Simple!
Shiprocket: eCommerce Shipping
eCommerce Shipping Solution Powering 2 Lac+ Online Sellers
Advanced Shipping Rate Manager
Accurate Shipping Rates Made Simple!
Rating
Rating
3.1
9.1
Pricing
Pricing
Features
Features
- Returns management
- International shipping
- Branded tracking page
- Competitive shipping rates
- Courier recommendation
- Refund management
- Instant order updates
- Automated shipping workflows
- Buyer communication
- Connect couriers real-time
- Multiple location support
- Product variant control
- Automatic address classification
- Unlimited rate requests
Screenshots
Screenshots
Pros
Pros
- Unified interface to manage shipping with over 25+ courier partners
- Serves over 24000+ pincodes in India and 220+ countries and territories worldwide
- Offers services such as Courier Recommendation Engine (CORE), branded tracking pages, and instant order updates via email, WhatsApp, and SMS
- Includes features like Automated Shipping Workflows, Returns and Refund Management, and Buyer Communication Management
- Provides competitive shipping rates
- Provides full control over all shipping rules and methods, regardless of complexity
- Highly personalized customer service with excellent advice and technical support from a US-based dedicated team
- Integration with many parcel, LTL, and broker couriers in real time
- Supports multiple locations with location-specific shipping/markup rules
- Offers product/variant control for dimensions, flat-rates, origins, ship-alone & more
- Automatic address classification (residential/commercial) and package breakdown
- No set limit to rate requests, products, locations, and shipping rules
- Highly recommended by users for ease of setup and comprehensive feature set
- Handles complicated shipping calculations efficiently, especially for complex products
- Streamlined functionality and straightforward setup process
Cons
Cons
- Frequent issues with on-time deliveries, resulting in significant delays (10-15 days extra)
- Poor customer service and support, requiring multiple follow-ups (7-10 calls)
- Problems with missed pickups and lack of communication regarding delays
- Issues with undelivered RTO (Return to Origin) orders and lack of proper resolution
- Unaffected ticket cases and delayed or unpaid reimbursement for lost or damaged shipments
- Complaints about inconsistent rate calculations leading to unexpected charges
- Problems with early COD payments not being processed timely, affecting cash flow for businesses
- Frequent weight discrepancy issues and arbitrary deductions from wallet balances
- Customer care often disconnects calls and provides unhelpful responses
Categories
Categories
Launched
Launched
Jul 05, 2017
Aug 25, 2014
Developer
Developer
Apps:
3
Average Rating:2.3
Reviews:567
Apps:
1
Average Rating:5
Reviews:205
