Compare Shipping Protection ‑ Navidium vs SHIPAID ‑ Order Protection

Name: SHIPAID ‑ Order Protection
Brand: ShipAid

Shipping Protection ‑ Navidium

Inhouse shipping insurance or shipping protection alternative.

SHIPAID ‑ Order Protection

Upsell Shipping Insurance Alternative & Convert Extra Revenue

Shipping Protection ‑ Navidium

Inhouse shipping insurance or shipping protection alternative.

SHIPAID ‑ Order Protection

Upsell Shipping Insurance Alternative & Convert Extra Revenue

Rating

298 Reviews

9.1

22 Reviews

8.2

Pricing

Install App More info

Features

Claims management
1-click refunds/reorders
Self-service platform
Upsell integration
Digital product upsells
Control on pricing

Shipping guarantee
Custom guarantee fee
Profit retention
Quick issue resolution
Enhanced customer support
Seamless claims integration
Branded resolution portal
Custom shipping notifications
Streamlined communication
Charge premiums at checkout
Supports all cart types
24hr custom installation

Screenshots

Shipping Protection ‑ Navidium screenshot

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Pros

Self-service platform gives flexibility and control to the users
Enables creation of a self-funded shipping protection plan, eliminating the need for third-party insurance
Users keep 100% of what is collected from shipping protection premiums, increasing potential profits
Ability to upsell digital products and order protection during cart checkout
Includes reporting features, price control, claims portal, and options for 1-click refunds/reorders
Integration with popular apps and services such as Recharge, Rebuy, Bold, Slide Cart, Subscriptions, Tapcart, and AntiFraud
Offsets the cost of lost or damaged shipments through digital product upsells

Upsell opportunity: Allows merchants to charge a guarantee fee and retain the profits, offering an additional revenue stream
Customer assurance: Provides customers with confidence and peace of mind against lost, stolen, damaged, or late packages without the need for traditional insurance companies
Streamlined integration: Seamlessly integrates into the existing setup with support for all cart types and custom installation included within 24 hours
Enhanced post-purchase experience: Improves customer satisfaction with quick solutions to delivery issues and exceptional customer support
Branded Customer Resolution & Tracking Portal: Offers a professional, branded experience for filing issues and tracking shipments
Custom Shipping Notifications: Reduces order anxiety by providing tailored shipping notifications and tracking updates
Ease of use: Simplifies the process of managing delivery issues with options to reship, refund, or deny claims with just a click

Cons

Not an official insurance provider, meaning it does not underwrite plans
Risk of increased customer claims without third-party underwriting support
Managing claims and issues internally may require additional resources and customer service effort
Potential financial risk for businesses if claims exceed the collected protection fees
May require specialized knowledge to fully leverage the platform's features and integrations

Dependency on the app for resolution: Merchants must rely on the app to manage and resolve shipping claims, which could be a bottleneck if the app faces any technical issues
Potential for customer pushback: Some customers may view the additional guarantee fee as an unnecessary cost
Learning curve: Merchants might need time to fully understand and utilize all the features effectively, despite the custom installation support
Management overhead: Merchants have to decide on and manage claim resolutions, which can add to their operational workload

Launched

Nov 25, 2021

Aug 04, 2022

Developer

Built by Navidium Apps

Apps:

Average Rating:

3.7

Reviews:

323

Built by ShipAid

Apps:

Average Rating:

Reviews:

Make Your Choice

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Compare Shipping Protection ‑ Navidium vs SHIPAID ‑ Order Protection

Shipping Protection ‑ Navidium

SHIPAID ‑ Order Protection

Shipping Protection ‑ Navidium