Compare SH: WhatsApp Chat & Abandoned vs Omnichannel Marketing &Support

Name: Omnichannel Marketing &amp;Support
Brand: Shopify

SH: WhatsApp Chat & Abandoned

WhatsApp Live Chat, WhatsApp Cash On Delivery, Abandoned Cart

Omnichannel Marketing &Support

Elevate D2C growth with WhatsApp automation and customer engagement tools.

SH: WhatsApp Chat & Abandoned

WhatsApp Live Chat, WhatsApp Cash On Delivery, Abandoned Cart

Omnichannel Marketing &Support

Elevate D2C growth with WhatsApp automation and customer engagement tools.

Rating

62 Reviews

7.7

85 Reviews

9.1

Pricing

More info

Install App More info

Features

Customizable templates
Marketing automation
Abandoned cart recovery
Whatsapp live chat
Automatic notifications
Cash on delivery
Real-time data
Sales monitoring

Cart recovery
Order updates
Smart automation
Whatsapp commerce
Agent support

Screenshots

SH: WhatsApp Chat & Abandoned screenshot

+ 7 more

Omnichannel Marketing &Support screenshot

+ 4 more

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Pros

Easy to configure, allowing for quick setup
Customer support is always available and highly competent
Effective in recovering abandoned carts through WhatsApp and recapturing lost sales
Automated and customizable WhatsApp templates improve ROI and conversion rates
Facilitates real-time sales monitoring and improvements through data analytics
Provides a WhatsApp Chat button for enhanced customer support
Offers a WhatsApp Share button to increase referral sales
Helps boost revenues by offering discounts and bringing back lost customers
Notifies customers about each order activity via WhatsApp

Exceptional customer service and support team, praised for being proactive, professional, and highly responsive.
Effective automation tools for customer engagement across multiple channels like WhatsApp, Instagram, Email, and Chat.
Improves cart recovery and boosts sales through smart automation and personalized experiences.
Streamlines customer support and sales with real-time messaging and automated responses, enhancing customer retention.
User-friendly interface with intuitive tools that simplify campaign setup and management.
Cost-effective solution for customer acquisition and re-engagement campaigns.
Offers robust analytics for agent performance and customer insights to optimize engagement strategies.
AI-powered chatbot and omnichannel support improve customer interactions and retention.
Highly recommended for D2C brands aiming to enhance their customer journey and streamline operations.

Cons

Minimal negative feedback noted explicitly in the reviews, presenting a potential need for broader user feedback for balanced insights.
Dependency on account managers for optimal usage might limit self-service capabilities for some users.

Launched

May 19, 2021

Oct 02, 2023

Developer

Built by Shopify

Apps:

18460

Average Rating:

2.4

Reviews:

755,498

Built by Shopify

Apps:

18460

Average Rating:

2.4

Reviews:

755,498

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Compare SH: WhatsApp Chat & Abandoned vs Omnichannel Marketing &Support

SH: WhatsApp Chat & Abandoned

Omnichannel Marketing &Support

SH: WhatsApp Chat & Abandoned