Compare Route Protection and Tracking vs Trackr: Order Tracking UpSell

Name: Trackr: Order Tracking UpSell
Brand: Shopify

Route Protection and Tracking

Fuel Growth with Order Protection, Package Tracking & More

Trackr: Order Tracking UpSell

Tracker: track my order app with branded order tracking page!

Route Protection and Tracking

Fuel Growth with Order Protection, Package Tracking & More

Trackr: Order Tracking UpSell

Tracker: track my order app with branded order tracking page!

Overview

What is Trackr: Order Tracking UpSell?

Trackr is a Shopify order tracking app that provides real-time tracking updates and customizable tracking pages. It focuses on transparency and customer satisfaction by keeping buyers informed about their orders.

Key Strengths:

Real-time order tracking with multiple carrier support
Customizable tracking pages to match your store's branding
Email and SMS notifications for order updates

Rating

335 Reviews

4.1

41 Reviews

3.7

Pricing

Install App More info

Features

Product recommendations
Order protection
Package tracking
Branded tracking
Shipping insurance
Carbon neutral shipping
Instant claims

Product recommendations
Automated notifications
Branded tracking page
Real-time tracking
Estimated delivery dates
Manage returns
2100+ carriers supported
40+ languages supported
Hassle-free exchanges
Personalized order lookup
Hide carrier details

Screenshots

Route Protection and Tracking screenshot

Trackr: Order Tracking UpSell screenshot

+ 2 more

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Pros

Provides shipping insurance that protects against loss, theft, or damage
Offers carbon neutral shipping on all protected orders which can enhance brand loyalty
Branded, immersive package tracking that builds anticipation and maintains customer engagement
Instant claims resolution that saves time, reduces support costs, and minimizes customer frustration
Personalized product recommendations that can drive additional purchases and increase customer lifetime value
Positive feedback indicating responsive customer support from specific agents

Provides real-time order tracking from 2100+ carriers
Customizable order tracking page to match brand design
Supports 40+ languages for a global audience
Real-time updates and notifications via email and SMS
Includes product recommendations on the tracking page to drive upsells
Optimizes package tracking and manages returns effectively
24/7 customer support via chat or email
User-friendly for dropshippers with the option to hide carrier details

Cons

Some users report high costs and unclear pricing structure
Complaints regarding lack of value relative to the pricing, with suggestions to use alternative shipping insurance solutions
Issues with Route protection being purchased unintentionally on in-store pick up orders, with no provided remedy
Negative feedback suggesting that promises made during the sales pitch are not upheld, leading to user dissatisfaction

Customization and setup might be complicated for non-technical users
Real-time updates might be dependent on carrier information accuracy
Over-reliance on notifications could be overwhelming for some customers
May not fully integrate with all e-commerce platforms seamlessly
Potential international shipping issues not addressed comprehensively
Performance and reliability may vary based on carrier service quality

Launched

Jan 16, 2019

Aug 18, 2015

Developer

Built by Shopify

Apps:

18934

Average Rating:

2.4

Reviews:

771,595

Built by Shopify

Apps:

18934

Average Rating:

2.4

Reviews:

771,595

Make Your Choice

Install App More info View alternatives

Install App More info

Compare Route Protection and Tracking vs Trackr: Order Tracking UpSell

Route Protection and Tracking

Trackr: Order Tracking UpSell

Route Protection and Tracking