Route vs Shipway: Order Tracking for Shopify Comparison

Name: Shipway Order Tracking
Brand: Shipway

If you're navigating the world of Shopify apps to enhance your order management capabilities, understanding the differences between Route Protection and Tracking versus Shipway Order Tracking is crucial. In this comprehensive comparison, we'll delve into how both solutions stack up in terms of features, pricing, user experience, integrations, and customer support. Whether you're seeking to safeguard shipments with reliable tracking or streamline customer communication, this guide will help you determine which app best aligns with your e-commerce objectives. By understanding their strengths and limitations, you can make an informed decision to boost customer satisfaction and operational efficiency.

Route Protection and Tracking

Fuel Growth with Order Protection, Package Tracking & More

Shipway Order Tracking

Order Tracking, Track Order, Order Lookup, Upsell, EDD

Route Protection and Tracking

Fuel Growth with Order Protection, Package Tracking & More

Shipway Order Tracking

Order Tracking, Track Order, Order Lookup, Upsell, EDD

Overview

What is Shipway Order Tracking?

Shipway is a Shopify order tracking app that focuses on post-purchase customer engagement with automated shipping notifications and delivery updates.

Key Strengths:

Automated shipping notifications
Customizable tracking pages
Multi-carrier support

Rating

430 Reviews

199 Reviews

9.1

Pricing

Install App More info

Features

Product recommendations
Order protection
Package tracking
Branded tracking
Shipping insurance
Carbon neutral shipping
Instant claims

Product recommendations
Order tracking
Collect reviews
Branded tracking page
Status updates
Nps calculation
Handle queries

Screenshots

Route Protection and Tracking screenshot

+ 2 more

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Pros

Provides shipping insurance that protects against loss, theft, or damage
Offers carbon neutral shipping on all protected orders which can enhance brand loyalty
Branded, immersive package tracking that builds anticipation and maintains customer engagement
Instant claims resolution that saves time, reduces support costs, and minimizes customer frustration
Personalized product recommendations that can drive additional purchases and increase customer lifetime value
Positive feedback indicating responsive customer support from specific agents

Offers seamless post-purchase experience that drives repeat purchases and customer loyalty
Provides proactive order tracking and status updates via SMS, Email, and WhatsApp
Includes branded order tracking page with an estimated delivery date
Features a feedback and review widget to collect customer reviews and calculate NPS score
Handles customer queries efficiently
Increases repeat purchases with product recommendations
Positive user review highlighting excellent support and satisfaction

Cons

Some users report high costs and unclear pricing structure
Complaints regarding lack of value relative to the pricing, with suggestions to use alternative shipping insurance solutions
Issues with Route protection being purchased unintentionally on in-store pick up orders, with no provided remedy
Negative feedback suggesting that promises made during the sales pitch are not upheld, leading to user dissatisfaction

Repetitive description in the application details may indicate lack of additional unique features
Limited availability of reviews to assess broader user experience and potential drawbacks
No information on integration with various eCommerce platforms beyond general D2C

Launched

Apr 22, 2025

Developer

Built by RouteApp LLC

Apps:

Average Rating:

3.8

Reviews:

430

Built by Shipway

Apps:

Average Rating:

4.6

Reviews:

1,075

Make Your Choice

Install App More info View alternatives

Route vs Shipway: Order Tracking for Shopify Comparison

Route Protection and Tracking

Shipway Order Tracking

Route Protection and Tracking