Compare QuickReply vs Omnichannel Marketing &Support

Name: Omnichannel Marketing &amp;Support
Brand: Shopify

QuickReply

Sales campaigns, abandoned carts, multi-agent inbox, and more

Omnichannel Marketing &Support

Elevate D2C growth with WhatsApp automation and customer engagement tools.

QuickReply

Sales campaigns, abandoned carts, multi-agent inbox, and more

Omnichannel Marketing &Support

Elevate D2C growth with WhatsApp automation and customer engagement tools.

Rating

218 Reviews

9.1

84 Reviews

8.2

Pricing

Install App More info

Features

Abandoned cart recovery
Status notifications
Order confirmation
Whatsapp campaigns
Cod to prepaid
24/7 customer support

Cart recovery
Order updates
Smart automation
Whatsapp commerce
Agent support

Screenshots

+ 2 more

Omnichannel Marketing &Support screenshot

+ 4 more

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Pros

Easy to run multiple WhatsApp campaigns through a single dashboard
Powerful automations and chatbots for effective customer engagement
Wide range of features including broadcast messages, abandoned cart recovery, order confirmations, and status notifications
Ability to convert COD to prepaid orders, reducing NDRs and frauds
24/7 customer support available through WhatsApp chatbots
Personalized engagement with customers, enhancing marketing strategies
Efficient customer support and onboarding process, praised heavily in user reviews
User-friendly and intuitive interface, as highlighted in the feedback
Positive feedback on customer support staff and quick response from the support team
Enhanced tracking and analytics features which improve campaign monitoring

Exceptional customer service and support team, praised for being proactive, professional, and highly responsive.
Effective automation tools for customer engagement across multiple channels like WhatsApp, Instagram, Email, and Chat.
Improves cart recovery and boosts sales through smart automation and personalized experiences.
Streamlines customer support and sales with real-time messaging and automated responses, enhancing customer retention.
User-friendly interface with intuitive tools that simplify campaign setup and management.
Cost-effective solution for customer acquisition and re-engagement campaigns.
Offers robust analytics for agent performance and customer insights to optimize engagement strategies.
AI-powered chatbot and omnichannel support improve customer interactions and retention.
Highly recommended for D2C brands aiming to enhance their customer journey and streamline operations.

Cons

Minimal negative feedback noted explicitly in the reviews, presenting a potential need for broader user feedback for balanced insights.
Dependency on account managers for optimal usage might limit self-service capabilities for some users.

Launched

Mar 15, 2021

Oct 02, 2023

Developer

Built by Shopify

Apps:

18284

Average Rating:

2.4

Reviews:

748,606

Built by Shopify

Apps:

18284

Average Rating:

2.4

Reviews:

748,606

Make Your Choice

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Compare QuickReply vs Omnichannel Marketing &Support

QuickReply

Omnichannel Marketing &Support

QuickReply