Compare QuickReply vs DC: Shared Inbox & AI Helpdesk

Name: DC: Shared Inbox &amp; AI Helpdesk
Brand: Shopify

QuickReply

Sales campaigns, abandoned carts, multi-agent inbox, and more

DC: Shared Inbox & AI Helpdesk

Manage Customer Service on WhatsApp, send Marketing Broadcasts

QuickReply

Sales campaigns, abandoned carts, multi-agent inbox, and more

DC: Shared Inbox & AI Helpdesk

Manage Customer Service on WhatsApp, send Marketing Broadcasts

Rating

218 Reviews

180 Reviews

8.7

Pricing

Install App More info

Features

Abandoned cart recovery
Status notifications
Order confirmation
Whatsapp campaigns
Cod to prepaid
24/7 customer support

Email integration
Unified dashboard
Whatsapp broadcasts
Multichannel messaging

Screenshots

+ 2 more

DC: Shared Inbox & AI Helpdesk screenshot

+ 3 more

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Pros

Easy to run multiple WhatsApp campaigns through a single dashboard
Powerful automations and chatbots for effective customer engagement
Wide range of features including broadcast messages, abandoned cart recovery, order confirmations, and status notifications
Ability to convert COD to prepaid orders, reducing NDRs and frauds
24/7 customer support available through WhatsApp chatbots
Personalized engagement with customers, enhancing marketing strategies
Efficient customer support and onboarding process, praised heavily in user reviews
User-friendly and intuitive interface, as highlighted in the feedback
Positive feedback on customer support staff and quick response from the support team
Enhanced tracking and analytics features which improve campaign monitoring

Superb customer service with prompt issue resolution, often within hours
Easy API integration, making it user-friendly even for those not technically inclined
Useful and feature-rich for customer service and marketing broadcasts
Highly recommended by long-term users who have used it for multiple brands
Value for money with a fair offering of features

Cons

Occasional bugs, particularly related to Meta issues
Some features may still be in development or need updates/fixes

Launched

Mar 15, 2021

Jan 24, 2021

Developer

Built by Shopify

Apps:

17859

Average Rating:

2.5

Reviews:

728,940

Built by Shopify

Apps:

17859

Average Rating:

2.5

Reviews:

728,940

Make Your Choice

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Compare QuickReply vs DC: Shared Inbox & AI Helpdesk

QuickReply

DC: Shared Inbox & AI Helpdesk

QuickReply