Compare QuickReply vs CW: Drive Brand Conversations

Name: CW‑WhatsApp Chat, Abandon Cart
Brand: Shopify

QuickReply

Sales campaigns, abandoned carts, multi-agent inbox, and more

CW‑WhatsApp Chat, Abandon Cart

SMS & WhatsApp marketing for Subscriber Growth & Retention

QuickReply

Sales campaigns, abandoned carts, multi-agent inbox, and more

CW‑WhatsApp Chat, Abandon Cart

SMS & WhatsApp marketing for Subscriber Growth & Retention

Rating

220 Reviews

9.1

216 Reviews

1.9

Pricing

Install App More info

Features

Abandoned cart recovery
Status notifications
Order confirmation
Whatsapp campaigns
Cod to prepaid
24/7 customer support

Engage buyers
Pre-approved templates
Send sms notifications
Reactivate inactive customers
Collect feedback
Targeted segments
Automate cart recovery
Send whatsapp campaigns
Subscriber list growth
Increase customer retention
1-on-1 conversations
Opt-in popups

Screenshots

+ 2 more

CW‑WhatsApp Chat, Abandon Cart screenshot

+ 3 more

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Pros

Easy to run multiple WhatsApp campaigns through a single dashboard
Powerful automations and chatbots for effective customer engagement
Wide range of features including broadcast messages, abandoned cart recovery, order confirmations, and status notifications
Ability to convert COD to prepaid orders, reducing NDRs and frauds
24/7 customer support available through WhatsApp chatbots
Personalized engagement with customers, enhancing marketing strategies
Efficient customer support and onboarding process, praised heavily in user reviews
User-friendly and intuitive interface, as highlighted in the feedback
Positive feedback on customer support staff and quick response from the support team
Enhanced tracking and analytics features which improve campaign monitoring

Automates abandoned cart recovery
Reactivates old and inactive customers
Sends SMS notifications and WhatsApp marketing campaigns
Helps grow subscriber list
Increases customer retention
Provides 1-on-1 SMS and WhatsApp conversations
Offers pre-approved templates for campaigns
Includes powerful opt-in popups
Allows sending scratch card links to engage buyers
Supports targeted segments for increased sales
Enables feedback collection through WhatsApp and SMS notifications

Cons

No dedicated application; requires browser refresh for new notifications
Glitchy and non-automated conversation experience in WhatsApp browser
Integration with Judgeme app has functionality issues
Unhelpful customer support
Abrupt pricing changes and access restrictions
Overall poor customer support experience

Launched

Mar 15, 2021

Jan 16, 2017

Developer

Built by Shopify

Apps:

18875

Average Rating:

2.4

Reviews:

770,414

Built by Shopify

Apps:

18875

Average Rating:

2.4

Reviews:

770,414

Make Your Choice

Install App More info View alternatives

Related blog

Top 8 Cart Recovery Apps in 2025 for Shopify to Win Back Abandoned Sales

Compare QuickReply vs CW: Drive Brand Conversations

QuickReply

CW‑WhatsApp Chat, Abandon Cart

QuickReply