Compare Pushdaddy WA Chat ,Cloud API vs ZB: Facebook & Messenger Chat

Name: ZB: Facebook &amp; Messenger Chat
Brand: Shopify

Pushdaddy WA Chat ,Cloud API

Switch between WhatsApp Chat, Live Chat or Facebook messenger

ZB: Facebook & Messenger Chat

Support your customers quickly using Facebook Live Chat.

Pushdaddy WA Chat ,Cloud API

Switch between WhatsApp Chat, Live Chat or Facebook messenger

ZB: Facebook & Messenger Chat

Support your customers quickly using Facebook Live Chat.

Overview

What is ZB: Facebook & Messenger Chat?

ZB WhatsApp & Messenger Chat is a Shopify app that centralizes WhatsApp and Messenger chats for seamless customer communication. It includes automated responses and order tracking.

Key Strengths:

Direct WhatsApp and Messenger integration
Automated greetings and quick replies
Order status updates via chat

Rating

1,075 Reviews

1.9

16 Reviews

9.1

Pricing

More info

Install App More info

Features

Push notifications
Marketing automation
Multi-platform integration
Review collection
Chatbot automation
Real-time chat
Automated recovery
Faq addition
Order tracking updates
Instant installation

Messenger contact
Message labeling
Notes in messenger
Message history

Screenshots

+ 2 more

ZB: Facebook & Messenger Chat screenshot

+ 2 more

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Pros

Switch between WhatsApp chat and Live Chat instantly
Automation features for chat, such as abandoned cart recovery, order confirmation, and email marketing
Supports multiple communication platforms including WhatsApp, Facebook Messenger, and Instagram
Push Notification for marketing activities
Multiple operator support
FAQ and automated answers for customer queries
Easy installation process

Allows customers to contact you via their personal Messenger account
Ability to sort and label incoming messages
Option to keep notes inside Messenger for future reference
Message history is preserved indefinitely
Preferred by customers for communication over email
Enhances customer service and support
Simplifies customer engagement through a widely-used platform
Helps in managing and tracking customer interactions more efficiently

Cons

Issues with SMS and email functionality for abandoned cart recovery
Complaints about credit reducing without any SMS being sent
Requires a paid subscription; free usage is restricted
Subscription cancellation process appears to be difficult and poorly supported
Poor customer service; users have reported unanswered emails and unresolved issues

Dependence on Facebook Messenger platform; users must have a Messenger account
Potential privacy concerns with storing detailed customer notes in Messenger
Not suitable for customers who prefer traditional customer service channels like phone or email
Overreliance on a third-party platform might lead to issues if there are downtimes or changes in Facebook's policies
Might lack advanced customer service features found in dedicated CRM systems

Launched

Jan 12, 2020

Jan 17, 2016

Developer

Built by Shopify

Apps:

18087

Average Rating:

2.5

Reviews:

737,871

Built by Shopify

Apps:

18087

Average Rating:

2.5

Reviews:

737,871

Make Your Choice

More info View alternatives

Install App More info

Related blog

Boost Engagement and Sales with Zotabox’s Facebook Messenger Chat for Shopify

Compare Pushdaddy WA Chat ,Cloud API vs ZB: Facebook & Messenger Chat

Pushdaddy WA Chat ,Cloud API

ZB: Facebook & Messenger Chat

Pushdaddy WA Chat ,Cloud API