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Pushdaddy WA Chat ,Cloud API

Switch between WhatsApp Chat, Live Chat or Facebook messenger

ZB: Facebook & Messenger Chat

Support your customers quickly using Facebook Live Chat.

Pushdaddy WA Chat ,Cloud API

Switch between WhatsApp Chat, Live Chat or Facebook messenger

ZB: Facebook & Messenger Chat

Support your customers quickly using Facebook Live Chat.

Overview

Overview

What is ZB: Facebook & Messenger Chat?

ZB WhatsApp & Messenger Chat is a Shopify app that centralizes WhatsApp and Messenger chats for seamless customer communication. It includes automated responses and order tracking.

Key Strengths:

  • Direct WhatsApp and Messenger integration
  • Automated greetings and quick replies
  • Order status updates via chat

Rating

Rating

1,075 Reviews
1.9
16 Reviews
9.1

Pricing

Pricing

  • $3.99 / Month
  • Free Plan Available
  • $4.99-$19.99 / Month
  • Free Plan Available
  • 14 Days Free Trial

Features

Features

  • Push notifications
  • Marketing automation
  • Multi-platform integration
  • Review collection
  • Chatbot automation
  • Real-time chat
  • Automated recovery
  • Faq addition
  • Order tracking updates
  • Instant installation
  • Messenger contact
  • Message labeling
  • Notes in messenger
  • Message history

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Pros

Pros

  • Switch between WhatsApp chat and Live Chat instantly
  • Automation features for chat, such as abandoned cart recovery, order confirmation, and email marketing
  • Supports multiple communication platforms including WhatsApp, Facebook Messenger, and Instagram
  • Push Notification for marketing activities
  • Multiple operator support
  • FAQ and automated answers for customer queries
  • Easy installation process
  • Allows customers to contact you via their personal Messenger account
  • Ability to sort and label incoming messages
  • Option to keep notes inside Messenger for future reference
  • Message history is preserved indefinitely
  • Preferred by customers for communication over email
  • Enhances customer service and support
  • Simplifies customer engagement through a widely-used platform
  • Helps in managing and tracking customer interactions more efficiently

Cons

Cons

  • Issues with SMS and email functionality for abandoned cart recovery
  • Complaints about credit reducing without any SMS being sent
  • Requires a paid subscription; free usage is restricted
  • Subscription cancellation process appears to be difficult and poorly supported
  • Poor customer service; users have reported unanswered emails and unresolved issues
  • Dependence on Facebook Messenger platform; users must have a Messenger account
  • Potential privacy concerns with storing detailed customer notes in Messenger
  • Not suitable for customers who prefer traditional customer service channels like phone or email
  • Overreliance on a third-party platform might lead to issues if there are downtimes or changes in Facebook's policies
  • Might lack advanced customer service features found in dedicated CRM systems

Categories

Categories

Launched

Launched

Jan 12, 2020
Jan 17, 2016

Developer

Developer

Apps:

18087

Average Rating:

2.5

Reviews:

737,871

Apps:

18087

Average Rating:

2.5

Reviews:

737,871

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