Compare Peek! ‑ Better Replay & Survey vs UserLoop Surveys & Feedback

Name: UserLoop Surveys &amp; Feedback
Brand: UserLoop

Peek! ‑ Better Replay & Survey

Heatmap & Google Analytics Alternative - Increase Sales & SEO

UserLoop Surveys & Feedback

Learn what your customers want, and where they're coming from.

Peek! ‑ Better Replay & Survey

Heatmap & Google Analytics Alternative - Increase Sales & SEO

UserLoop Surveys & Feedback

Learn what your customers want, and where they're coming from.

Rating

609 Reviews

8.9

23 Reviews

8.2

Pricing

Install App More info

Features

Post-purchase surveys
Session replay
Customer surveys
User behavior insights
Ecommerce segmentation

Multi-language support
Customer satisfaction tracking
Csv export
Email surveys
Checkout surveys
Ai question writing
Response analysis
Identify customer segments
Product improvement
Abandoned cart surveys
Response incentives

Screenshots

Peek! ‑ Better Replay & Survey screenshot

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Pros

Provides detailed session recordings including browser, session length, location, and timestamp
Helps analyze customer behavior to improve website elements and increase sales
Simple surveys can be integrated seamlessly into the checkout page to gather customer feedback
Easy-to-read insights and e-commerce specific segmentation
Allows direct communication with customers to spot pain points and improve performance
Helps convert visitors into customers by understanding user experience (UX)
Centralized survey responses to better understand user feedback
Highly praised customer service
Offers extra sessions for free upon request

Comprehensive survey capabilities at multiple points in the customer journey (checkout, cart abandonment, delivery, etc)
AI assistance for writing survey questions and analyzing customer responses
Automatic translation into 100+ languages, broadening accessibility
Ability to identify high-value customer segments and track customer satisfaction
Supports checkout extensibility and various survey delivery methods (email, link)
Options to incentivize responses with discount codes and gift cards
Export survey response data to CSV for further analysis
AI-powered analytics segment responses by spend, AOV, and customer profile

Cons

Potential complexity in setting up and managing multiple surveys across different stages
Dependence on AI accuracy for writing effective survey questions and analyzing responses
Possible language translation inaccuracies, despite the wide range

Launched

Mar 19, 2019

Mar 21, 2021

Developer

Built by CartKit

Apps:

Average Rating:

4.9

Reviews:

9,051

Built by UserLoop

Apps:

Average Rating:

Reviews:

Make Your Choice

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Compare Peek! ‑ Better Replay & Survey vs UserLoop Surveys & Feedback

Peek! ‑ Better Replay & Survey

UserLoop Surveys & Feedback

Peek! ‑ Better Replay & Survey