Compare Order Score & Package Protect vs SHIPAID ‑ Shipping Guarantee

Name: SHIPAID ‑ Shipping Guarantee
Brand: Shopify

Order Score & Package Protect

All carrier shipping protection including at checkout

SHIPAID ‑ Shipping Guarantee

Upsell Shipping Insurance Alternative & Convert Extra Revenue

Order Score & Package Protect

All carrier shipping protection including at checkout

SHIPAID ‑ Shipping Guarantee

Upsell Shipping Insurance Alternative & Convert Extra Revenue

Rating

45 Reviews

6.7

22 Reviews

8.2

Pricing

Install App More info

Features

Multi-carrier coverage
Checkout cart protection
Fast claim payments
Automated coverage rules
24/7 claim tracking

Shipping guarantee
Custom guarantee fee
Profit retention
Quick issue resolution
Enhanced customer support
Seamless claims integration
Branded resolution portal
Custom shipping notifications
Streamlined communication
Charge premiums at checkout
Supports all cart types
24hr custom installation

Screenshots

Order Score & Package Protect screenshot

+ 2 more

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Pros

Comprehensive package protection against damage, loss, and theft
Pay-as-you-go model offers flexibility
Ability to set rules for automatic order coverage based on value, SKU, or location
Customers can elect to add protection at checkout, enhancing their purchasing experience
Claims are typically paid in a matter of days, contributing to customer satisfaction through fast refunds or reorders
24/7 tracking of claims with an online portal for easy invoice payment
Dedicated support for shipping protection and claims questions

Upsell opportunity: Allows merchants to charge a guarantee fee and retain the profits, offering an additional revenue stream
Customer assurance: Provides customers with confidence and peace of mind against lost, stolen, damaged, or late packages without the need for traditional insurance companies
Streamlined integration: Seamlessly integrates into the existing setup with support for all cart types and custom installation included within 24 hours
Enhanced post-purchase experience: Improves customer satisfaction with quick solutions to delivery issues and exceptional customer support
Branded Customer Resolution & Tracking Portal: Offers a professional, branded experience for filing issues and tracking shipments
Custom Shipping Notifications: Reduces order anxiety by providing tailored shipping notifications and tracking updates
Ease of use: Simplifies the process of managing delivery issues with options to reship, refund, or deny claims with just a click

Cons

Potential for rapid increase in insurance rates without warning after filing claims
No flexibility or negotiation in bringing down increased rates
Insurance charges might be applied to the full MSRP value even if the product was bought at a discount or on sale
Some users experienced minor bumps with the app initially

Dependency on the app for resolution: Merchants must rely on the app to manage and resolve shipping claims, which could be a bottleneck if the app faces any technical issues
Potential for customer pushback: Some customers may view the additional guarantee fee as an unnecessary cost
Learning curve: Merchants might need time to fully understand and utilize all the features effectively, despite the custom installation support
Management overhead: Merchants have to decide on and manage claim resolutions, which can add to their operational workload

Launched

Jan 20, 2021

Aug 04, 2022

Developer

Built by Shopify

Apps:

19130

Average Rating:

2.4

Reviews:

782,712

Built by Shopify

Apps:

19130

Average Rating:

2.4

Reviews:

782,712

Make Your Choice

Install App More info

Compare Order Score & Package Protect vs SHIPAID ‑ Shipping Guarantee

Order Score & Package Protect

SHIPAID ‑ Shipping Guarantee

Order Score & Package Protect