Compare NestDesk Live Chat & Helpdesk vs QuickCEP: Live Chat&AI Chatbot

Name: QuickCEP: Live Chat&amp;AI Chatbot
Brand: Shopify

NestDesk Live Chat & Helpdesk

Improve customer service with Live chat, Messenger & Helpdesk.

QuickCEP: Live Chat&AI Chatbot

Improve Conversion Rate by QuickCEP AI Chatbots

NestDesk Live Chat & Helpdesk

Improve customer service with Live chat, Messenger & Helpdesk.

QuickCEP: Live Chat&AI Chatbot

Improve Conversion Rate by QuickCEP AI Chatbots

Rating

32 Reviews

7.9

59 Reviews

7.9

Pricing

Install App More info

Features

Product recommendations
Mobile app support
Order tracking
Chatbot automation
Real-time visitor tracking
Customer behavior tracking
Customer profiles
Unified inbox
Messenger integration
24/7 customer service
Smart conversation management
Helpdesk widget
Saved responses

Shopify integration
Real-time tracking
Ai chatbots
Omnichannel live chat
Customer data platform
Targeted campaigns

Screenshots

NestDesk Live Chat & Helpdesk screenshot

+ 8 more

QuickCEP: Live Chat&AI Chatbot screenshot

+ 4 more

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Pros

Centralizes support conversations from different stores and channels into one unified inbox
Provides detailed customer behavior insights and product recommendations to unlock sales from chat interactions
Enables 24/7 proactive customer service through Helpdesk and Chatbot features, improving efficiency
Smart conversation management aids in helping more customers in less time
Intuitive mobile app allows support agents to assist customers from anywhere
Manages and responds to Facebook Messenger and Live Chat messages from a single inbox
Facilitates product recommendations, inventory browsing, and order creation while chatting
Includes features for customer profiles, cart previews, and real-time website visitor tracking
Enhances responsiveness and automates support with chatbot and saved responses

Improves operational efficiency and customer service.
24/7 AI chatbot support for instant responses.
Omnichannel live chat integrates multiple communication platforms (Instagram, Messenger, Email, WhatsApp, TikTok Shop).
Real-time customer behavior tracking for deeper insights.
Easy integration with Shopify and other platforms.
Powerful AI functions for personalized customer interactions.
Segmentation and targeting for email marketing and pop-up campaigns.
Intuitive and easy-to-use user interface.
Responsive and helpful customer support team.
Multi-language support for seamless communication with international customers.
Reduces response times and boosts customer satisfaction.
Aggregates and manages messages from various sources in real time.
Flexible and powerful CRM integration.

Cons

Few user reviews available to gauge broader user experience and potential issues
Dependency on internet connection and mobile device performance for optimal use of mobile app features
Complexity of integrating the app across multiple support channels may require a learning curve

Frequent product updates can cause delays in accessing new functionalities.
Suggestions for more advanced email marketing features and deeper integrations.
The need for prompt synchronization of new feature updates to allow timely preparations.

Launched

Jun 20, 2022

Jan 04, 2022

Developer

Built by Shopify

Apps:

18716

Average Rating:

2.4

Reviews:

767,510

Built by Shopify

Apps:

18716

Average Rating:

2.4

Reviews:

767,510

Make Your Choice

Install App More info

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Compare NestDesk Live Chat & Helpdesk vs QuickCEP: Live Chat&AI Chatbot

NestDesk Live Chat & Helpdesk

QuickCEP: Live Chat&AI Chatbot

NestDesk Live Chat & Helpdesk