Compare Musbu - Social Chat Button vs ZB: Facebook & Messenger Chat

Name: ZB: Facebook &amp; Messenger Chat
Brand: Shopify

Musbu - Social Chat Button

Enhance Support With WhatsApp Chat Button & Live Chat!

ZB: Facebook & Messenger Chat

Support your customers quickly using Facebook Live Chat.

Musbu - Social Chat Button

Enhance Support With WhatsApp Chat Button & Live Chat!

ZB: Facebook & Messenger Chat

Support your customers quickly using Facebook Live Chat.

Overview

What is ZB: Facebook & Messenger Chat?

ZB WhatsApp & Messenger Chat is a Shopify app that centralizes WhatsApp and Messenger chats for seamless customer communication. It includes automated responses and order tracking.

Key Strengths:

Direct WhatsApp and Messenger integration
Automated greetings and quick replies
Order status updates via chat

Rating

267 Reviews

7.9

19 Reviews

9.1

Pricing

More info

Install App More info

Features

Customizable chat button
Responsive chat widget
Prefilled messages

Messenger contact
Message labeling
Notes in messenger
Message history

Screenshots

+ 2 more

ZB: Facebook & Messenger Chat screenshot

+ 2 more

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Pros

Improves customer relationships by providing a direct line of communication
Increases customer satisfaction and loyalty
Potentially increases sales
Responsive WhatsApp icon, button, and chat widget for convenient customer contact
Customizable look and feel to match the store’s branding
Easy to install and configure with no coding required
Responsive chat widget that works seamlessly on all devices
Ability to set custom prefilled messages for customers
Positive user feedback highlighting the app's utility and ease of use
Free to use for Shopify users

Allows customers to contact you via their personal Messenger account
Ability to sort and label incoming messages
Option to keep notes inside Messenger for future reference
Message history is preserved indefinitely
Preferred by customers for communication over email
Enhances customer service and support
Simplifies customer engagement through a widely-used platform
Helps in managing and tracking customer interactions more efficiently

Cons

Dependence on Facebook Messenger platform; users must have a Messenger account
Potential privacy concerns with storing detailed customer notes in Messenger
Not suitable for customers who prefer traditional customer service channels like phone or email
Overreliance on a third-party platform might lead to issues if there are downtimes or changes in Facebook's policies
Might lack advanced customer service features found in dedicated CRM systems

Launched

May 02, 2023

Jan 17, 2016

Developer

Built by Shopify

Apps:

19345

Average Rating:

2.4

Reviews:

796,457

Built by Shopify

Apps:

19345

Average Rating:

2.4

Reviews:

796,457

Make Your Choice

More info View alternatives

Install App More info

Compare Musbu - Social Chat Button vs ZB: Facebook & Messenger Chat

Musbu - Social Chat Button

ZB: Facebook & Messenger Chat

Musbu - Social Chat Button