Compare Marketing+Support on WhatsApp vs Omnichannel Marketing &Support

Name: Omnichannel Marketing &amp;Support
Brand: Shopify

Marketing+Support on WhatsApp

Send abandoned cart notifications & campaigns over WhatsApp

Omnichannel Marketing &Support

Elevate D2C growth with WhatsApp automation and customer engagement tools.

Marketing+Support on WhatsApp

Send abandoned cart notifications & campaigns over WhatsApp

Omnichannel Marketing &Support

Elevate D2C growth with WhatsApp automation and customer engagement tools.

Rating

363 Reviews

1.9

84 Reviews

8.2

Pricing

Install App More info

Features

Automated messages
Abandoned cart notifications
Custom templates
Shared team inbox
Chat widget
Whatsapp campaigns
Share widget

Cart recovery
Order updates
Smart automation
Whatsapp commerce
Agent support

Screenshots

+ 1 more

Omnichannel Marketing &Support screenshot

+ 4 more

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Pros

Provides chat widget & share widget for enhanced customer interaction
Enables sending abandoned cart reminders & order updates via WhatsApp
Automated WhatsApp messages can be used for upselling, feedback, and COD confirmation
Paid plans offer access to WhatsApp business API for more professional communication
Allows marketing campaigns and custom templates for tailored customer outreach
Supports sending WhatsApp messages at scale for broader reach
Shared team inbox feature helps manage all customer chats on WhatsApp business API
Useful for both automated and manual abandoned cart recovery
Capabilities to send order confirmation, order tracking, and COD notifications through WhatsApp

Exceptional customer service and support team, praised for being proactive, professional, and highly responsive.
Effective automation tools for customer engagement across multiple channels like WhatsApp, Instagram, Email, and Chat.
Improves cart recovery and boosts sales through smart automation and personalized experiences.
Streamlines customer support and sales with real-time messaging and automated responses, enhancing customer retention.
User-friendly interface with intuitive tools that simplify campaign setup and management.
Cost-effective solution for customer acquisition and re-engagement campaigns.
Offers robust analytics for agent performance and customer insights to optimize engagement strategies.
AI-powered chatbot and omnichannel support improve customer interactions and retention.
Highly recommended for D2C brands aiming to enhance their customer journey and streamline operations.

Cons

Requires paid plans to access certain advanced features like WhatsApp business API
May incur additional costs for extensive use due to reliance on WhatsApp
Managing a high volume of messages could be challenging without proper team coordination

Minimal negative feedback noted explicitly in the reviews, presenting a potential need for broader user feedback for balanced insights.
Dependency on account managers for optimal usage might limit self-service capabilities for some users.

Launched

Apr 23, 2019

Oct 02, 2023

Developer

Built by Shopify

Apps:

18003

Average Rating:

2.5

Reviews:

734,206

Built by Shopify

Apps:

18003

Average Rating:

2.5

Reviews:

734,206

Make Your Choice

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Compare Marketing+Support on WhatsApp vs Omnichannel Marketing &Support

Marketing+Support on WhatsApp

Omnichannel Marketing &Support

Marketing+Support on WhatsApp