Compare Marketing+Support on WhatsApp vs DC: Shared Inbox & AI Helpdesk

Name: DC: Shared Inbox &amp; AI Helpdesk
Brand: Shopify

Marketing+Support on WhatsApp

Send abandoned cart notifications & campaigns over WhatsApp

DC: Shared Inbox & AI Helpdesk

Manage Customer Service on WhatsApp, send Marketing Broadcasts

Marketing+Support on WhatsApp

Send abandoned cart notifications & campaigns over WhatsApp

DC: Shared Inbox & AI Helpdesk

Manage Customer Service on WhatsApp, send Marketing Broadcasts

Rating

362 Reviews

1.9

180 Reviews

8.7

Pricing

Install App More info

Features

Automated messages
Abandoned cart notifications
Custom templates
Shared team inbox
Chat widget
Whatsapp campaigns
Share widget

Email integration
Unified dashboard
Whatsapp broadcasts
Multichannel messaging

Screenshots

+ 1 more

DC: Shared Inbox & AI Helpdesk screenshot

+ 3 more

Your request is being processed and will be delivered shortly. If you do not receive an email from Taranker within the next 5 minutes, please check your spam folder and mark it as "Not Spam" to ensure future emails reach your inbox.

Pros

Provides chat widget & share widget for enhanced customer interaction
Enables sending abandoned cart reminders & order updates via WhatsApp
Automated WhatsApp messages can be used for upselling, feedback, and COD confirmation
Paid plans offer access to WhatsApp business API for more professional communication
Allows marketing campaigns and custom templates for tailored customer outreach
Supports sending WhatsApp messages at scale for broader reach
Shared team inbox feature helps manage all customer chats on WhatsApp business API
Useful for both automated and manual abandoned cart recovery
Capabilities to send order confirmation, order tracking, and COD notifications through WhatsApp

Superb customer service with prompt issue resolution, often within hours
Easy API integration, making it user-friendly even for those not technically inclined
Useful and feature-rich for customer service and marketing broadcasts
Highly recommended by long-term users who have used it for multiple brands
Value for money with a fair offering of features

Cons

Requires paid plans to access certain advanced features like WhatsApp business API
May incur additional costs for extensive use due to reliance on WhatsApp
Managing a high volume of messages could be challenging without proper team coordination

Occasional bugs, particularly related to Meta issues
Some features may still be in development or need updates/fixes

Launched

Apr 23, 2019

Jan 24, 2021

Developer

Built by Shopify

Apps:

17859

Average Rating:

2.5

Reviews:

728,940

Built by Shopify

Apps:

17859

Average Rating:

2.5

Reviews:

728,940

Make Your Choice

Install App More info View alternatives

Compare Marketing+Support on WhatsApp vs DC: Shared Inbox & AI Helpdesk

Marketing+Support on WhatsApp

DC: Shared Inbox & AI Helpdesk

Marketing+Support on WhatsApp