Compare Marketing+Support on WhatsApp vs Coco: AI Cart Recovery & Chat

Name: Coco: AI Cart Recovery &amp; Chat
Brand: Shopify

Marketing+Support on WhatsApp

Send abandoned cart notifications & campaigns over WhatsApp

Coco: AI Cart Recovery & Chat

AI Chat on Whatsapp with Cart Recovery and Newsletters

Marketing+Support on WhatsApp

Send abandoned cart notifications & campaigns over WhatsApp

Coco: AI Cart Recovery & Chat

AI Chat on Whatsapp with Cart Recovery and Newsletters

Rating

362 Reviews

1.9

51 Reviews

7.5

Pricing

Install App More info

Features

Automated messages
Abandoned cart notifications
Custom templates
Shared team inbox
Chat widget
Whatsapp campaigns
Share widget

Gdpr compliant
Marketing campaigns
Cart recovery
Newsletters
Ai chat
Review conversations

Screenshots

+ 1 more

Coco: AI Cart Recovery & Chat screenshot

+ 2 more

Your request is being processed and will be delivered shortly. If you do not receive an email from Taranker within the next 5 minutes, please check your spam folder and mark it as "Not Spam" to ensure future emails reach your inbox.

Pros

Provides chat widget & share widget for enhanced customer interaction
Enables sending abandoned cart reminders & order updates via WhatsApp
Automated WhatsApp messages can be used for upselling, feedback, and COD confirmation
Paid plans offer access to WhatsApp business API for more professional communication
Allows marketing campaigns and custom templates for tailored customer outreach
Supports sending WhatsApp messages at scale for broader reach
Shared team inbox feature helps manage all customer chats on WhatsApp business API
Useful for both automated and manual abandoned cart recovery
Capabilities to send order confirmation, order tracking, and COD notifications through WhatsApp

Automates cart recovery on WhatsApp, potentially boosting sales
Allows sending personalized marketing campaigns and newsletters via WhatsApp
Easy and quick installation with no coding required, operational within a minute
Ability to review user conversations, potentially improving customer service
GDPR compliant, ensuring data privacy and security
Highly praised for improving ROI (17x increase reported)
Support team receives high praise for being friendly, responsive, and helpful
Reports of quick return on investment (profitable within two days)

Cons

Requires paid plans to access certain advanced features like WhatsApp business API
May incur additional costs for extensive use due to reliance on WhatsApp
Managing a high volume of messages could be challenging without proper team coordination

Limited language support based on available reviews (potential con for non-English or non-French speakers)
Dependence on WhatsApp platform may not cater to users who prefer other messaging apps

Launched

Apr 23, 2019

Jul 03, 2024

Developer

Built by Shopify

Apps:

17859

Average Rating:

2.5

Reviews:

728,940

Built by Shopify

Apps:

17859

Average Rating:

2.5

Reviews:

728,940

Make Your Choice

Install App More info View alternatives

Related blog

6 Best Shopify Phone Support Apps for 2025: Enhance Your Customer Service

Compare Marketing+Support on WhatsApp vs Coco: AI Cart Recovery & Chat

Marketing+Support on WhatsApp

Coco: AI Cart Recovery & Chat

Marketing+Support on WhatsApp