Compare lookfor: Scalable CX Platform vs Live Chat by Combidesk

Name: Live Chat by Combidesk
Brand: Shopify

lookfor: Scalable CX Platform

ChatGPT AI chatbot to increase sales with human-like live chat

Live Chat by Combidesk

Live chat provides a fast way to connect with customers!

lookfor: Scalable CX Platform

ChatGPT AI chatbot to increase sales with human-like live chat

Live Chat by Combidesk

Live chat provides a fast way to connect with customers!

Rating

30 Reviews

9.1

27 Reviews

7.7

Pricing

Install App More info

Features

Product recommendations
Conversational shopping assistant
Neural search algorithms
Enhanced analytics
Direct checkout

Automatic installation
Customer information autofill
Shopping basket visibility

Screenshots

lookfor: Scalable CX Platform screenshot

+ 6 more

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Pros

Enhances the shopping journey by making it more personal and emotionally engaging
Customizable AI chatbot tailored to specific store and customer needs
Establishes a conversational and relatable shopping experience
Quick and easy setup, operational within 5-15 minutes
Engages customers throughout the shopping process, adding fun and a human touch
Employs neural search algorithms for efficient product search
Capable of recommending the right products to increase average order value (AOV)
Enables direct checkout from the product card
Provides insight into shopping journeys to further improve the store
Highly praised for answering product-related questions effectively
Support team is helpful and collaborative

Provides fast communication with customers, enhancing customer service
Potential to boost conversion rates by assisting customers in real-time
Acts as a virtual sales representative, helping manage more sales
Enables quick and personalized service, improving customer satisfaction
Automatic installation in Shopify webshop, simplifying setup
Automatic completion of customer information during chat, increasing efficiency
Shows current products in the shopping basket in the chat dashboard, aiding in guided sales

Cons

The app relies on advanced AI, which may have a learning curve for some users
Potential over-reliance on AI could diminish the value of human customer service
May require continuous monitoring and updating to ensure AI accuracy and relevance

Potential for increased workload due to managing live chats constantly
Might require staff training to effectively utilize the chat features
Chat functionality may not integrate seamlessly with all Shopify themes
Dependence on internet stability; poor connection can hamper communication
Over-reliance on chat might reduce the use of other communication channels

Launched

Jan 16, 2024

Oct 07, 2015

Developer

Built by Shopify

Apps:

20097

Average Rating:

2.4

Reviews:

807,383

Built by Shopify

Apps:

20097

Average Rating:

2.4

Reviews:

807,383

Make Your Choice

Install App More info

Compare lookfor: Scalable CX Platform vs Live Chat by Combidesk

lookfor: Scalable CX Platform

Live Chat by Combidesk

lookfor: Scalable CX Platform