LiveRecover vs Recapture: Shopify Cart Recovery Apps

Name: Recapture Abandoned Carts
Brand: Shopify

Embarking on a journey to optimize your Shopify store's sales and wondering which cart recovery app—LiveRecover or Recapture—is the ideal solution for your business? In this comprehensive comparison, we'll delve into the key features, pricing structures, customer support, and user experience of LiveRecover and Recapture. Our aim is to help you make an informed decision that boosts your conversion rates and strengthens your customer communication strategy. Whether you're new to Shopify or an established e-commerce entrepreneur, this analysis will provide valuable insights to enhance your cart recovery efforts and overall store performance.

LiveRecover SMS Cart Recovery

Boost revenue with human-powered SMS cart recovery

Recapture Abandoned Carts

The Best Abandoned Cart Recovery w/ Email + SMS

LiveRecover SMS Cart Recovery

Boost revenue with human-powered SMS cart recovery

Recapture Abandoned Carts

The Best Abandoned Cart Recovery w/ Email + SMS

Rating

72 Reviews

9.1

36 Reviews

9.1

Pricing

Install App More info

Features

Real-time engagement
Custom workflows
Knowledge base
Unique discounts
Performance metrics

Email list building
Abandoned cart recovery
A/b testing
Automations
Segmentation
Campaign analytics
Sms notifications
Popups
Post-purchase emails
Custom campaigns
Broadcasts
Simplest setup

Screenshots

LiveRecover SMS Cart Recovery screenshot

+ 2 more

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Pros

Boosts revenue, Average Order Value (AOV), and conversion rates via SMS
Live agents provide personalized outreach to recover abandoned carts
Easy integration with your store within minutes
Suitable for both enterprise DTC brands and small businesses
Real-time SMS conversation engagement with customers
Configurable workflows with custom conditions for abandoned carts
Use of existing FAQs to populate the Knowledge Base to assist agents
Unique one-time discount codes generated for each customer
Access to insights and performance metrics

Recovers millions in lost sales for Shopify stores
Supports both email and SMS notifications for abandoned cart recovery
Includes post-purchase emails such as review requests, upsells, and educational emails
Offers campaign types like discounts, drip campaigns, exit intent, newsletters, and more
All SMS and emails come pre-configured with best practices
Famous for its 5-minute setup and installation
Supports analytics, A/B testing, and automations for campaign management
Provides segmentation, targeting, and localization features
Supports email list building with popup

Cons

Poor customer service with delayed responses – emails not answered in over 4 days and text support not responded in over 24 hours
Potential reliance on live agents which may not scale well if support response times are slow

Some users may find the extensive features overwhelming
Could be complex for users who are not familiar with email marketing tools
Initial setup might require understanding different marketing strategies
Cost may be a factor for smaller stores or startups

Launched

Jan 13, 2021

Apr 23, 2018

Developer

Built by Shopify

Apps:

17923

Average Rating:

2.5

Reviews:

731,227

Built by Shopify

Apps:

17923

Average Rating:

2.5

Reviews:

731,227

Make Your Choice

Install App More info View alternatives

Install App More info

LiveRecover vs Recapture: Shopify Cart Recovery Apps

LiveRecover SMS Cart Recovery

Recapture Abandoned Carts

LiveRecover SMS Cart Recovery