Compare LiveRecover SMS Cart Recovery vs Fastr: SMS & Email Marketing

Name: Fastr: SMS &amp; Email Marketing
Brand: I SELL FOR YOU CALL CENTER LLC

LiveRecover SMS Cart Recovery

Boost revenue with human-powered SMS cart recovery

Fastr: SMS & Email Marketing

Send abandoned cart recovery SMS, Emails & Push notifications

LiveRecover SMS Cart Recovery

Boost revenue with human-powered SMS cart recovery

Fastr: SMS & Email Marketing

Send abandoned cart recovery SMS, Emails & Push notifications

Rating

76 Reviews

7.9

59 Reviews

7.1

Pricing

Install App More info

Features

Real-time engagement
Custom workflows
Knowledge base
Unique discounts
Performance metrics

Simple setup
Multi-channel reminders
Automated sms reminders
Email marketing
Web push notifications
Abandonment protection
Browse abandonment push
Re-engagement tools
Sms bump nudges
Checkout boost
Template-based flows

Screenshots

LiveRecover SMS Cart Recovery screenshot

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Pros

Boosts revenue, Average Order Value (AOV), and conversion rates via SMS
Live agents provide personalized outreach to recover abandoned carts
Easy integration with your store within minutes
Suitable for both enterprise DTC brands and small businesses
Real-time SMS conversation engagement with customers
Configurable workflows with custom conditions for abandoned carts
Use of existing FAQs to populate the Knowledge Base to assist agents
Unique one-time discount codes generated for each customer
Access to insights and performance metrics

Easy setup and intuitive interface, making it accessible even for non-technical users
Comprehensive multi-channel cart recovery strategy including SMS, email, and push notifications
Highly effective in recovering lost sales, with significant boosts in open and response rates for SMS
Exceptional customer support praised for being prompt, helpful, and personalized (specifically mentioning team members like Patrick and David)
Offers automated SMS cart reminders, reducing manual work and increasing efficiency
Simple to configure and start using with helpful templates and flows
Proactive support, ensuring smooth operation and tackling issues before they arise

Cons

Poor customer service with delayed responses – emails not answered in over 4 days and text support not responded in over 24 hours
Potential reliance on live agents which may not scale well if support response times are slow

Some users reported unauthorized charges and hidden fees, leading to accusations of being scammed
Issues with billing transparency and unexpected fees, which have been blamed on Shopify API problems
Negative reviews highlight non-responsive or inconsistent customer support in resolving billing disputes
Trust issues due to the discrepancies between the app's advertised features and actual billing practices

Launched

Jan 13, 2021

Aug 12, 2020

Developer

Built by Shopify

Apps:

16460

Average Rating:

2.4

Reviews:

529,604

Built by I SELL FOR YOU CALL CENTER LLC

Apps:

Average Rating:

4.3

Reviews:

Make Your Choice

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Compare LiveRecover SMS Cart Recovery vs Fastr: SMS & Email Marketing

LiveRecover SMS Cart Recovery

Fastr: SMS & Email Marketing

LiveRecover SMS Cart Recovery